Strategic Account Manager

Who We Are

James Hallam is an established and respected independent insurance broker, providing specialist advice and tailored insurance solutions to business and individuals across the UK. We pride ourselves on long-term client relationship, technical expertise, commitment to delivering high quality, personal service and our culture.

About the Role

We are looking for a commercially minded and relationship-focused Strategic Account Manager to join our Market Management team at James Hallam.

This is a key role responsible for managing and developing relationships with our strategic and specialist insurer partners, ensuring we maximise the value of these partnerships and deliver against agreed business plans.

Working closely with internal stakeholders and insurer partners, you will oversee performance across our strategic and specialist markets, providing clear reporting, insight and recommendations to support business objectives, strengthen relationships and identify opportunities for growth.

We are looking for someone with general insurance experience who understands the importance of strong insurer relationships, commercial performance and effective market management.

Key Responsibilities

• Build and maintain strong, collaborative relationships with our strategic and specialist insurer partners, acting as a key point of contact and supporting the development of long-term partnerships.
• Monitor, analyse and report on all aspects of performance against agreed business plans with strategic and specialist insurer partners, ensuring objectives and targets are understood and achieved.
• Support the effective management of our insurer panel, ensuring relationships, trading arrangements and market opportunities align with the wider business strategy.
• Produce regular performance reports, providing meaningful insight into results, trends, opportunities and areas requiring improvement.
• Work collaboratively with insurer partners and internal stakeholders to develop, review and deliver strategic business plans, monitoring progress against agreed objectives.
• Identify opportunities to enhance insurer partnerships, improve trading performance and support sustainable business growth.
• Develop strong working relationships across the business, ensuring our insurer partnerships support the needs of our broking teams and clients.
• Identify and recommend improvements to processes, reporting and relationship management to enhance the effectiveness of our market management approach.

About You

• Experience within the general insurance industry, ideally within insurance broking, insurer relationship management or market management.
• Experience managing or supporting relationships with key insurers, ideally including strategic and specialist insurer partners.
• A good understanding of insurer trading relationships, market dynamics and the general insurance landscape.
• Experience monitoring performance against business plans, analysing results and producing meaningful management reports.
• Strong analytical skills, with the ability to interpret data and translate it into practical recommendations.
• Excellent communication and relationship-building skills, with the confidence to engage with stakeholders at different levels.
• A proactive, organised approach, with the ability to manage multiple priorities and work collaboratively across teams.
• A commercial mindset, with a focus on delivering results, identifying opportunities and building long-term partnerships.

What We Offer

• 25 days holiday
• Additional Holiday Purchase Scheme
• 24 Hour GP Service
• Income Protection Insurance
• Death in Service
• Anniversary Recognition
• CII Membership/Support
• Terry Berry Membership