Store Manager

About Our Brand

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.

Our Values

• Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

The Role

We are seeking an experienced and dedicated Store Manager reporting into the Area Sales Manager. You will inspire and develop our high performing team of up to five staff members as well as to uphold our brand’s reputation for luxury and excellence. In this role, you will oversee daily store operations, drive sales performance, and ensure an exceptional customer experience. Join us in delivering craftsmanship and joy through a passionate team committed to excellence.

How You’ll Contribute

• Leadership & Team Management: Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment.
• Client Experience, Feedback & Improvement: Ensure all clients are warmly welcomed and their needs understood through consultative selling and responsive service, while actively gathering feedback on in-store experiences and products to identify and implement improvements that elevate service standards and operational excellence.
• Product Knowledge: Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team’s product expertise.
• Sales Performance: Develop and execute sales strategies to meet targets and KPIs, promoting a consultative, customer-focused approach while managing the store’s Profit & Loss performance.
• Market & Performance Insights: Support the RSM by conducting local competitor analysis and monitoring store KPIs to identify trends, inform strategic initiatives, and drive store growth and market competitiveness.
• Operational Management: Oversee CRM and internal systems to accurately process bespoke orders and manage enquiries, while collaborating with the Operations Team to maintain stock accuracy, minimise discrepancies, and conduct regular checks to prevent loss.
• Store Presentation & Maintenance: Oversee all aspects of store presentation, including visual merchandising in collaboration with the VM team, daily cleanliness and organisation to create a welcoming environment, and prompt coordination with maintenance to ensure the store remains well-maintained and visually appealing.
• Security & Loss Prevention: Implement and enforce security protocols to protect merchandise and prevent theft, working closely with security personnel and management to promptly address any concerns or incidents.
• Health & Safety Compliance: Ensure the store operates in full compliance with all laws, regulations, and company policies by overseeing team training and promoting a safe work environment through strict adherence to health and safety guidelines and prompt response to any incidents.
• Success in this role looks like: consistently achieving or exceeding store sales targets, fostering a high-performing and engaged team culture, delivering exceptional customer experiences, and maintaining operational excellence through accurate and efficient processes.

Skills You’ll Bring to The Role

• 4-5 years’ of experience in a similar luxury retail environment, with a strong sales track record
• Proven leadership skills with experience coaching and motivating high-performing retail teams to achieve sales and service excellence
• Jewellery, gemmology, or luxury …