Bilingual Customer Service Representative

We’re Hiring: Bilingual Customer Service Representative (English & Spanish)

Location: Remote – South America

Employment Type: Full-Time | 40 Hours per Week

Schedule: Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET)

Compensation: $6–$12 USD/hour, depending on experience

About the Role

We are seeking a reliable, detail-oriented, and highly communicative Bilingual Customer Service Representative (English & Spanish) to support a U.S.-based company specializing in used cooking oil collection and recycling services for restaurants, commercial kitchens, and other food-service businesses.

This is a primarily inbound, phone-focused customer service position involving prospective customer inquiries, information gathering, service agreement processing, and customer follow-ups.

The ideal candidate is comfortable handling calls professionally, following structured scripts, maintaining accurate records, and ensuring prospective customers receive timely assistance throughout the onboarding process.

Key Responsibilities

• Answer incoming customer calls promptly and professionally, providing clear and helpful assistance in English and Spanish.
• Follow established call scripts to collect business information, contact details, service addresses, and customer requirements.
• Accurately document customer information and inquiries using the company’s designated systems.
• Prepare and send electronic service agreements to prospective customers using PandaDoc.
• Guide prospective customers through the electronic agreement-signing process.
• Follow up with customers regarding pending or unsigned agreements to support successful account setup.
• Capture detailed messages concerning commercial transactions and promptly forward relevant information to the company owner.
• Maintain organized customer records and ensure information is complete, accurate, and properly documented.
• Follow established workflows and maintain consistent responsiveness throughout scheduled working hours.

Requirements

• Previous professional experience in customer service, inbound call handling, call center operations, or phone-based customer support.
• Fluency in both English and Spanish , with strong verbal and written communication skills.
• Confident and professional phone communication skills, including the ability to communicate clearly with U.S.-based customers.
• Strong attention to detail and accuracy when collecting customer information and preparing service documentation.
• Ability to follow structured call scripts, established procedures, and operational workflows consistently.
• Strong organizational skills and the ability to manage customer inquiries and follow-up tasks independently.
• Dependability, punctuality, and consistent availability throughout scheduled working hours.
• Comfortable using email, digital customer records, electronic agreements, and phone-based communication tools.
• Quiet, professional remote workspace with reliable high-speed internet and appropriate communication equipment.
• Availability to work Monday through Friday, 10:00 AM–6:00 PM Eastern Time.
• Must be based in South America.

Nice to Have

• Experience in lead qualification, sales support, or customer onboarding.
• Familiarity with PandaDoc, DocuSign, or similar electronic signature platforms.
• Experience using CRM systems, customer databases, or digital customer management tools.
• Previous experience supporting U.S.-based businesses or communicating with American customers.
• Background in restaurant services, food-service operations, recycling, or environmental services.

What We’re Looking For

We’re looking for someone who takes ownership of customer interactions, communicates professionally, and consistently follows through on assigned responsibilities.

Success in this role requires more than simply answering calls. You’ll help ensure that customer inquiries are documented correctly, service agreements are processed efficiently, and prospective customers receive the attention they need to move forward.

If you’re a bilingual customer service professional who is organized, dependable, and comfortable in a phone-focused remote role, we’d love to hear from you.