Customer Service Representative, Healthcare

About The Company Sagility is a leading provider of industry-leading technology and transformation-driven Business Process Management (BPM) services, backed by decades of healthcare domain expertise. The company’s mission is to help clients foster closer connections with their members by optimizing the entire member and patient experience. Sagility offers a comprehensive suite of service offerings, including clinical management, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With a global presence spanning five countries and more than 25,000 employees, Sagility is committed to delivering innovative solutions that enhance healthcare delivery and operational efficiency.

About The Role We are seeking dedicated and compassionate Remote Customer Service Representatives to join our dynamic call center team. In this role, you will serve as the first point of contact for healthcare members, providing exceptional support through prompt and professional communication. Your primary responsibility will be to handle incoming calls, research inquiries, and deliver effective resolutions to ensure high levels of customer satisfaction. This position offers an excellent opportunity for career growth, as 90% of our leadership team began their journey as Customer Service Representatives. The role is fully remote, requiring a dedicated home workspace, reliable internet, and flexibility to work during various hours, including weekends.

Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a call center environment
• At least 1 year of healthcare experience (preferred)
• Typing speed of at least 25 WPM
• Reliable, hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download
• Ability to maintain a secure and private work area at home
• Flexibility to work various shifts, including weekends
• Strong communication and interpersonal skills
• Commitment to providing excellent customer service and exceeding expectations
• Positive attitude and a proactive approach to problem-solving

Responsibilities

• Handle incoming calls efficiently and professionally, providing a positive customer experience
• Research customer inquiries and provide accurate, effective resolutions
• Document call details thoroughly and accurately within the system
• Communicate empathetically and diplomatically, maintaining professionalism at all times
• Meet daily team goals related to quality assurance and customer satisfaction
• Participate actively in training sessions and team meetings via virtual platforms
• Maintain compliance with company policies and healthcare regulations
• Participate in active camera sessions during onboarding, training, and as required during production
• Contribute to a collaborative team environment and support colleagues as needed

Benefits

• Competitive hourly pay ranging from $14.00 to $15.00
• Performance-based incentives to reward excellence
• Paid comprehensive training in a virtual environment
• Health coverage including medical, dental, and vision (available after 90 days)
• Employee wellness and engagement programs
• Opportunities for career advancement, with many leaders having started as Customer Service Representatives
• Daily Pay option for flexible earnings
• Life insurance and disability coverage options
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) plan with employer contributions
• Paid Time Off (PTO) for rest and personal needs
• Tuition reimbursement to support ongoing education

Equal Opportunity

Sagility is an Equal Opportunity Employer/Vet/Disability and is committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we support diversity and equal opportunity in the workplace.