Customer Service Specialist(Mandarin Required)

[Job Responsibilities]

1. Manage the re-stocking and re-dispatching of exceptional shipments; verify items that failed delivery, assess the feasibility of re-dispatch, and issue precise operational instructions.

2. Analyze return processing timelines and optimize workflows; conduct weekly data analysis on return turnaround times to identify bottlenecks and provide data-driven insights for process improvement.

3. Coordinate the resolution of exceptional shipments across departments; liaise with the warehouse and upstream teams to address issues related to items requiring re-stocking, ensuring a closed-loop resolution process.

[Job Requirements]

1. Language Proficiency: Basic reading and writing skills; capable of handling English-language work orders and cross-departmental communication.

2. At least 1 year of experience in logistics or e-commerce customer service is preferred; familiar with the handling of delivery exceptions.

3. Proficient in using data analysis tools (such as Excel) and customer service systems (e.g., CRM).

4. Strong Judgment: Able to make quick decisions regarding the feasibility of re-dispatching failed deliveries.

5. Data Sensitivity: Capable of identifying issues from turnaround-time data and proposing optimization suggestions.

6. Effective Collaboration: Skilled at coordinating with the warehouse, operations, and other departments to drive problem resolution.

7. Proactive and Detail-Oriented: Capable of working efficiently with minimal supervision.

Pay: $22.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance
• Work from home

Work Location: In person