Cleaning Operations Manager

Job Description

Distinct is a B Corp certified facilities management company specialising in luxury retail and corporate environments across the UK. Brands like Louis Vuitton, Prada, Burberry, Cartier, Christian Dior and Armani trust us to look after their spaces, their materials and their brand experience.

The Role

We’re looking for an experienced Cleaning Operations Manager to lead part of our London portfolio, which covers corporate offices and flagship stores. You’ll be responsible for operational delivery, team leadership and client satisfaction. You’ll make sure our managers and supervisors are effective, our sites run well, our systems are used properly, and every client gets a consistently high standard of service.

Responsibilities

• Own the performance of the contracts and sites assigned.
• Make sure cleaning standards consistently meet luxury brand expectations
• Implement and enforce Distinct’s standard operating procedures on every site
• Plan and oversee daily, weekly and monthly site visit schedules
• Coordinate scheduling and quality checks for our mobile services (deep cleans, carpet cleaning, window cleaning)
• Coach supervisors on visit planning, client communication, staff management and systems
• Spot performance gaps and work with HR on training and, where needed, formal performance management, and make sure new starters are onboarded properly
• Make sure supervisors can help their teams with benefits, HR and wage queries
• Be the operational contact for clients.
• Run regular client review meetings with performance updates
• Build strong relationships with store managers, FM managers and client contacts
• Lead on escalations: respond quickly, investigate and put corrective actions in place
• Manage CMS, Timegate, work bills and ordering processes
• Encourage local ownership of failed duties, approvals and reporting, so less falls back on central admin
• Check that admin is completed daily and doesn’t build up

What You’ll Need

• Fluent in English and Spanish
• Proven experience as an Operations Manager in facilities management and cleaning
• Experience managing large, complex portfolios with multiple stakeholders, ideally in luxury retail or high-end environments
• Experience managing people
• Confidence with time and attendance, scheduling, CMS and reporting systems
• Strong organisational skills and the ability to prioritise across many sites
• Excellent communication and relationship-building skills
• Good knowledge of Health & Safety, COSHH and operational compliance
• Commercial awareness, including labour budgets and overtime management

About You

• Calm, professional and solutions-focused under pressure
• Hands-on and visible on site, leading by example
• Great attention to detail, especially when it comes to presentation
• Honest and open, building trust with your team and clients
• You take full ownership of results and can juggle several priorities at once

Why Join Distinct?

• Competitive salary based on experience
• Work with some of the most prestigious luxury brands in the world
• Real career growth: we promote from within
• Private healthcare, mental health support and flexible financial tools
• A B Corp certified company with chemical-free cleaning, an electric delivery fleet and zero-to-landfill waste partnerships

To apply, send your CV and a brief introduction about yourself . Shortlisted candidates will be contacted promptly to arrange an interview.

• Distinct Group Limited is an equal opportunities employer.