Associate Director of Technology Collaboration & AI Services

Cooley is seeking an Associate Director of Technology Collaboration & Artificial Intelligence (“AI”) Services to join the Technology Platforms and Applications team.

About Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley’s success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a ‘one-firm’ culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do.

Hybrid Schedule: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office.

Position summary:

Cooley Technology embraces a culture of customer-service excellence, and all members of the department are expected to advance this commitment. The Associate Director of Technology Collaboration & AI Services will provide strategic and operational leadership for two enterprise service areas: Digital Workplace Collaboration and Enterprise AI.

Through two direct reports, one leading each area, the Associate Director sets strategy, establishes priorities, develops talent, and ensures coordinated delivery across the portfolio. The role is accountable for the implementation, adoption, governance, optimization, and lifecycle management of the firm’s general-purpose enterprise AI platforms and digital workplace collaboration ecosystem. This includes, but is not limited to, Microsoft 365, Outlook and Exchange Online, Teams, SharePoint Online, OneDrive, Power Platform, the firm’s intranet, enterprise search, workflow solutions, and core productivity applications. Working across Technology and the Firm, the Associate Director ensures these platforms deliver secure, reliable, and intuitive experiences; improve how work is performed; and maximize the value of the firm’s technology investments. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

Strategic Leadership & Management:

• Own the enterprise AI portfolio from strategy and platform selection through configuration, governance, launch, adoption, support, and continuous improvement
• Lead M365 strategy, adoption, and optimization across Exchange Online, Teams, Power Platform, SharePoint Online, OneDrive, core productivity applications, and the firm’s intranet to reduce friction and improve digital work experience
• Drive workflow automation and low-code/no-code initiatives to automate and improve
• Build and lead high-performing teams focused on user experience, change enablement, and continuous improvement
• Establish and maintain operating models, playbooks, and decision frameworks for enterprise AI, Power Platform, Teams/SharePoint provisioning, intranet content and workflow solutions
• Evaluate and guide the controlled introduction of emerging enterprise AI capabilities, e.g., agents, connectors and plugins, early-access models, and AI-enabled workflows
• Collaborate with Practice Innovation, Legal Education and Technology Learning & Adoption to ensure cohesive organizational change management planning and execution to drive adoption and build our users’ digital dexterity leveraging AI through compelling learning experiences

Product Management & Operations:

• Oversee product roadmaps, service strategy, lifecycle management, and ongoing support for enterprise AI, M365, Exchange Online, Power Platform, SharePoint, intranet, and related collaboration applications
• Maintain portfolio-level priorities, roadmaps, status reporting, playbooks, and decision records across concurrent initiatives
• Use analytics and insights (site analytics, heatmaps, engagement metrics) to measure adoption, platform health, intranet engagement, and business outcomes
• Oversee licensing, budgeting, vendor relationships, procurement coordination, contracts, and renewals for M365, enterprise AI, …