Network Specialist 1

THE POSITION

The Enterprise Technology Services Office (ETSO) is seeking a Network Specialist 1 who is eager to support our statewide technology infrastructure. This role offers the chance to grow your technical skills while helping agencies stay connected and efficient. Join a team that values problem solving and innovation as you help maintain secure and reliable networks. The Network Specialist 1 position gives you the opportunity to make a real impact across the Commonwealth.

DESCRIPTION OF WORK

This position supports the Commonwealth network infrastructure by assisting with administration, maintenance, and troubleshooting across statewide locations. The role helps ensure reliable connectivity for agencies and provides technical support for a wide range of network services. As a Network Specialist 1, you will perform the following duties:

• Network Support: Provide assistance with connectivity issues, remote troubleshooting, and coordination with agency staff
• Incident Management: Handle assigned incidents, problems, and requests through the centralized system and coordinate resolutions
• Technical Testing: Perform remote testing and analysis of routers, switches, and circuits to identify and resolve issues
• Monitoring Activity: Monitor alerts and network behavior using Commonwealth systems and recommend improvements
• Vendor Coordination: Serve as liaison with technical vendors to ensure service levels and proper maintenance activities
• Documentation Support: Assist with creating and updating technical network documentation

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, three days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Successful completion of the Information Technology Intern – Bachelor Program; or
• Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
• One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate’s degree in any information technology field; or
• An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment.

Other Requirements:

• This particular position requires one or more years of full-time technical experience reading, diagnosing, and configuring SquaredUp dashboards.
• This particular position requires one or more years of full-time technical experience performing services related to change management and incident management within ServiceNow.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirement:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisio…