Case Manager

The National Crime Officers Association (NCOA) has an immediate vacancy for a Case Manager at our London Office.

As the principal trade union providing representation to officers within the National Crime Agency (NCA), we support officers who are engaged in the investigation of serious and organised crime both in the UK and overseas. The NCOA is committed to delivering an effective and independent Trade Union that meets the needs of its members.

Job Description:

The NCOA Case Manager has a pivotal role in maintaining accurate records of its members’ grievances, misconduct, capability, and vetting investigations and is the central point of contact between NCOA members, workplace representatives, lawyers, and National Officers.

Given that this is a coordination role, any successful candidate must have a proactive and self-motivated approach to work both as part of a team and independently. They will often be the first contact for members who require assistance. The Case Manager must be a strong communicator, well organised and have demonstrative experience of managing their time against competing demands, with an ability to prioritise work effectively.

The successful candidate needs to display an ability to use their own initiative and most importantly, a commitment to supporting our cadre of NCOA ‘volunteer’ representatives and Trade Union officials.

Duties and Responsibilities:
Reporting to the NCOA President on all NCOA member personal casework matters

· Be the first point of contact for NCOA members reporting personal casework matters

· Coordinate all Grievance, Misconduct, Capability and Vetting issues – including case allocation

· Liaison with National Crime Agency HR Conduct Unit

· Liaison with National Crime Agency Complex Case Team

· Liaison with National Officers and dedicated NCOA lawyers on Employment Law matters

· Maintain an extensive case schedule

· Maintain a schedule of all representatives’ current caseload

· Maintain and manage/coordinate updates on member database records and NCOA Personal Case Forms

· Quality assure legal advice referral forms prior to submission to NCOA lawyers

· Provide support and assistance in relation to Subject Access Request (SARs) enquiries

Essential Criteria

· Experience of managing complex workloads including meeting defined timescales for submission of casework

· Ability to understand complex information including legal advice

· Experience of preparing complex written reports

· Strong organisations skills (this will be essential to ensure that Employment Tribunal, ACAS conciliation and Personal Injury timescales are met)

· Good IT skills including Office 365, Word & Excel

· Experience of dealing with sensitive information

Desirable Criteria

· Knowledge of employment law. ** Subject to existing qualifications already held, the successful candidate will be expected to achieve an Employment Law Diploma within 18 months (funded by the NCOA and with paid time off) **

· Experience of delivering presentations to groups

· Previous experience of court attendance and working with legal representatives

· Has current security vetting status (or has previously)

Location

This role is office based at our Head Office in Whitechapel, London – a 5-minute walk from both Aldgate and Tower Hill underground stations. The NCOA allows its employees to work from home on a hybrid basis although the successful candidate will be expected to attend NCOA HQ each week.

Hours

This is a full-time role (5 days per week) however, the role is available for flexible working including part-time unless there are legitimate operational / business reasons why this cannot be accommodated. Alternative working patterns may be considered and secured by mutual agreement between the successful applicant and the NCOA President. The NCOA normal working day is 7.5hrs. Any agreed reduction in hours will result in pro rata salary & leave reduction.

Salary

£50,000 p.a.

The work NCOA members undertake is vital to public security and therefore applicants will be required to engage with National Crime Agency officers. As a result, pre-employment checks (which include a security clearance review) will be undertaken by the NCOA prior to any appointment being confirmed. In addition, open-source due diligence checks will also be undertaken for all short-listed candidates. If you feel that you are unlikely to secure clearance with the Police National Vettin…