Staff Product Designer, Marketplace Trust

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we’re intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

The Marketplace Trust team is focused on creating a world where people can shop and sell with trust, and where every transaction is a positive experience. As a Staff Product Designer on this team, you will be responsible for creating thorough, polished and intuitive designs for a complex problem space. You will work closely with your partners across Product, User Research, and Analytics to spot the customer problems and define high-craft customer solutions. This position will blend creative and strategic skills, balancing multiple projects in an experimentation-first environment. 

In this high visibility role, you  will support across the major functional surfaces of our buyer experience: cart, checkout, and post-purchase order management. Keeping Etsy checkout modern and frictionless is critical since literally every purchase flows through checkout. And the quality of the post-transaction experience has the potential to make or break buyers’ interest in  making another Etsy purchase.
 

This is a full-time position reporting to our Senior Design Manager.

What’s this team like at Etsy?

Product designers at Etsy work in a squad alongside a product manager, 4-6 engineers, a researcher and a data analyst. Together they drive their own part of the Etsy customer experience by delivering solutions to problems and getting feedback directly from customers. 

What does the day-to-day look like?

• Lead independently or provide direction to your squad, stepping in where needed to ensure collaboration and progress.
• Facilitate discovery and conceptualization workshops that align teams efficiently, identifying experiments, measuring their success, and iterating toward broader strategic goals.
• Designing easy to use user flows and crafting polished, interactive prototypes that bring your team’s roadmap to life.
• Think and design at a systems level, crafting and influencing design systems to ensure consistency and scalability across projects. Share your work regularly with peers and leadership, incorporating feedback and collaborating closely with engineering to deliver high-quality results.
• Mentor designers by offering clear, actionable feedback in critiques, workshops, and team meetings, helping to elevate the quality of the team’s work.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 8+ years of professional experience working in product design.
• A consistent track record of shipped work that demonstrates a strong understanding of design fundamentals, including visual hierarchy, interaction design, and the application of brand and system principles.
• Experience designing for native apps (iOS and Android) and are familiar with platform-specific interaction patterns. You can showcase examples of thinking cross-platforms.
• You’ve worked closely with cross-functional partners to identify and define new opportunities, and you’ve efficiently implemented ideas that deliver measurable positive results.
• You bring highly developed design skills and have examples to showcase in your portfolio. This includes crafting end-to-end flows, creating polished prototypes, demonstrating industry-standard interaction patterns, and applying a design system efficiently.
• Articulate ideas and design solutions clearly and thoughtfully.
• Share feedback thoughtfully and with clarity, and you easily incorporate feedback into your own wor…