Software Engineer III, Platforms and Integrations

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

What position are we hiring for (and what will they do)?

We are looking for a Software Engineer III, Platforms & Integrations to join our team and build custom software solutions within third-party platforms such as Salesforce, HubSpot, and other SaaS ecosystems. This role is focused on extending the capabilities of these platforms through custom applications, features, and functionality, as well as connecting them with CTM’s products and internal systems.

The person in this role should enjoy working within established platforms and finding ways to push beyond their out-of-the-box capabilities. You’ll use your software development skills to build custom solutions, work with platform-specific tools and frameworks, and develop integrations that allow different systems to work together seamlessly. While experience with Salesforce or HubSpot is valuable, we’re most interested in someone with strong engineering fundamentals who can build within a platform ecosystem and adapt those skills to new technologies.

As a successful Software Engineer III, Platforms & Integrations you will:

• Lead the design and implementation of moderately complex projects spanning multiple components, systems, or services
• Own projects from planning through implementation, launch, and follow-up, breaking complex work into manageable milestones and identifying dependencies, risks, and blockers
• Design, develop, and maintain custom applications, features, and functionality within third-party platforms such as Salesforce, HubSpot, and other SaaS ecosystems
• Build and maintain integrations between third-party platforms, CTM products, and internal systems, ensuring reliable data exchange and consistent behavior across services
• Extend platform capabilities through custom code, APIs, webhooks, automation, and other platform-specific tools and development patterns
• Evaluate platform capabilities and limitations to determine when to use native functionality, custom development, or external services to meet business needs
• Apply software engineering best practices to deliver secure, scalable, reliable, and maintainable solutions across different platforms and technologies
• Write clear, maintainable, and testable code while considering performance, security, reliability, and scalability
• Troubleshoot complex issues across custom code, integrations, data, and third-party platform behavior, identifying root causes and implementing lasting fixes
• Coordinate with Engineering, Product, and other stakeholders to move projects forward and ensure technical solutions meet business needs
• Communicate technical decisions, tradeoffs, project status, and risks clearly to technical and non-technical audiences
• Contribute to design reviews, code reviews, technical discussions, project planning, and improvements to engineering practices
• Mentor less-experienced engineers through pairing, code reviews, planning, and feedback.
• Contribute to documentation and knowledge sharing while exploring new…