IBD Admin Assistant (Internal Only)

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Job Overview This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

To provide an efficient and comprehensive administrative support service for the Inflammatory Bowel Disease service (IBD). The post holder will work as part of the IBD team to plan and prioritise their workload using their own initiative to support a busy and expanding service.

**Main duties of the job**

• Record clinical telephone interactions on the PAS system.
• To provide administration support for the IBD Multidisciplinary Team (MDT) meetings.
• Maintain an efficient filing system ensuring all information is filed accurately and promptly.
• Ensure all queries from colleagues and external organisations are dealt with quickly and efficiently.
• To assist in the preparation and planning of patient information leaflets, clinical literature, teaching materials and other literature, under the guidance of the IBD Team ensuring that patient leaflets are available, up to date and relevant.
• To be proficient at using all hospital IT software packages.

**Working for your organisation** Our Poppy’s Promise Commitment We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.