Customer Service Representative

About NH Sponsorships

NH Sponsorships connects products and companies with a large professional community in healthcare, biotech, and pharmaceuticals. We run targeted exposure campaigns and strategic partnerships that give our clients visibility in these industries. Our clients and partners are based across the United States, and our support team is the first point of contact for them.

About the Role

We are hiring a full-time remote Customer Service Representative to support our clients, sponsors, and community members. You will answer questions about our programs and campaigns, help resolve issues, process requests, and make sure every client gets a clear and timely response. You will work closely with our partnerships and operations teams.

Responsibilities

• Answer incoming inquiries by email, chat, and phone in a professional and timely manner
• Help clients with questions about sponsorship programs, campaign status, and account details
• Process requests: account updates, billing questions, scheduling, document collection
• Log all interactions accurately in our CRM system
• Identify recurring issues and pass feedback to the operations team
• Escalate complex cases to senior team members when needed
• Follow company guidelines for response times and quality standards
• Keep client information confidential in line with company policy

Requirements

• High school diploma or equivalent; associate degree is a plus
• 1+ year of experience in customer service, support, or a similar client-facing role is preferred, but motivated candidates without formal experience are welcome to apply
• Strong written and spoken English
• Comfortable working with CRM systems and standard office software (training provided)
• Reliable internet connection and a quiet workspace for remote work
• Ability to work a consistent schedule during US business hours (Eastern Time preferred)
• Authorization to work in the United States

Compensation

• Pay: $19.00–$23.00 per hour, depending on experience (approximately $39,500–$47,800 per year at 40 hours per week)
• Our range reflects current market data: the Bureau of Labor Statistics reports a national median of $21.53 per hour for this role as of May 2025
• Classification: non-exempt, hourly position under the Fair Labor Standards Act (FLSA). Overtime is paid at 1.5x your hourly rate for any hours worked over 40 in a workweek, in accordance with federal and state law
• Pay reviews after the first 6 months and annually after that

Benefits Package

Health coverage:

• Medical insurance with the company covering 75% of the employee premium
• Dental and vision insurance
• Coverage starts on the first day of the month after 30 days of employment
• Option to add dependents at group rates

Retirement:

• 401(k) plan with a company match of 4% of your pay
• Eligible from day one; the match vests immediately

Time off:

• 12 days of paid time off (PTO) per year, increasing to 15 days after two years of employment
• 11 paid federal holidays
• Paid sick leave in accordance with your state’s law

Work setup:

• Fully remote position
• Company laptop and all necessary software provided
• $50 monthly internet stipend
• Fixed schedule, Monday to Friday, no weekend or night shifts

Other:

• Paid training during your first two weeks
• Clear growth path: senior representative, team lead, or transition into partnerships and operations roles

Employment Terms

• Employment type: full-time, W-2
• Location: remote, anywhere in the United States
• Schedule: 40 hours per week, Monday to Friday, during US Eastern business hours
• This is an at-will employment position in accordance with applicable state law

NH Sponsorships is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal and state law, including Title VII of the Civil Rights Act, the ADA, and the ADEA. We provide reasonable accommodations to applicants and employees with disabilities.