Seasonal Customer Service Representative (Part-Time)

Tiff’s Treats: Customer Service Representative – Seasonal Part-time

Location: Remote in Austin, TX (initial on-site training at Tiff’s Treats Command Center)

Department Hours:

• Monday-Friday: 7:00 AM - 12:00 AM

• Saturday & Sunday: 8:00 AM - 12:00 AM

Candidates must have availability for at least one (or both) of the following shift windows:

Monday - Friday, 10:00 AM - 2:00 PM
Monday - Friday, 1:00 PM - 5:00 PM

Employment Dates: November 11th - December 23rd

Starting Pay: $16.00/hour

Training Details:

• Monday - Friday; November 11th - November 24th

Candidates must be available to attend one of the following training sessions for the full duration:

Morning: 10:00 AM - 2:00 PM
Afternoon: 3:00 PM - 7:00 PM

About the Role:

As a Seasonal Customer Service Representative at Tiff’s Treats, you’ll play a key role in delivering an exceptional experience to our customers. You’ll be an important part of our team, helping customers navigate their orders, answering their questions, and solving any issues that arise—all while working remotely.

In this role, you will:

• Provide top-notch service by assisting customers with orders, answering product inquiries, and educating them on our offerings.

• Troubleshoot customer concerns with a positive, solutions-focused attitude to ensure fast and effective resolutions.

• Be a brand champion, creating a friendly and welcoming experience with every customer interaction.

• Handle customer interactions efficiently, whether you’re managing a steady stream of calls or focusing on key issues during your shift.

Work from Home Requirements:

• Reliable high-speed internet connection.

• Quiet and distraction-free workspace.

• Chromebook/laptop and headset (provided after training).

• Must be able to commute to the Austin office within 1 hour if an outage impacts ability to work remotely

Qualifications:

• 1+ years of customer service experience, ideally in a contact center or retail environment.

• Solid computer skills, including experience with tools like PureCloud, Slack, and Google Chrome.

• Excellent typing speed and accuracy.

• Professional-level verbal and written communication skills.

Key Responsibilities:

• Adhere to all customer service policies and guidelines.

• Consistently meet or exceed performance goals and KPIs as set by management.