ServiceNow Developer Principal

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer Principal based in the United States.

Join a technology-focused team driving enterprise transformation through advanced ServiceNow development, integration, and automation.
In this remote role, you will lead the design, configuration, and enhancement of ServiceNow solutions that improve operational efficiency and service delivery.
You will work across IT Service Management (ITSM), Configuration Management Database (CMDB), custom applications, and enterprise integrations.
Partnering with architects, product owners, and cross-functional teams, you will translate complex business requirements into scalable technical solutions.
You will also champion platform governance, upgrade-safe development, and ITIL best practices to ensure reliable and sustainable outcomes.
Beyond hands-on engineering, you will mentor colleagues, influence technical decisions, and help improve delivery standards across Agile teams.
This opportunity is ideal for an experienced ServiceNow professional seeking technical leadership, meaningful challenges, and continued career growth in a collaborative environment.

Accountabilities

• ServiceNow platform development: Design, configure, enhance, and maintain ServiceNow applications and workflows, with a focus on improving functionality, usability, scalability, and operational performance.
• IT Service Management: Develop and optimize Incident, Change, and Problem Management workflows, including state models, assignment rules, and user interfaces, to streamline service delivery and reduce resolution times.
• Automation and orchestration: Implement advanced automation using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes to improve operational efficiency and reduce manual processes.
• Service Catalog and self-service: Maintain and customize Service Catalog items, record producers, and Service Portal components to improve user experience and increase self-service adoption.
• CMDB and data management: Maintain configuration item structures, relationship mappings, and reconciliation rules aligned with the Common Service Data Model (CSDM). Troubleshoot data accuracy issues, Identification and Reconciliation Engine (IRE) rules, and data transformation problems.
• Custom application development: Design, build, and support upgrade-safe applications using ServiceNow Studio and Application Engine, ensuring appropriate application scoping, security controls, and maintainability.
• Enterprise integrations: Develop and troubleshoot inbound and outbound REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations to connect ServiceNow with external systems and enterprise platforms.
• Technical design and governance: Collaborate with architects, product owners, process managers, and other stakeholders to define solution architectures, establish platform governance, and translate business requirements into technical specifications.
• Agile delivery and planning: Participate in Scrum activities, facilitate demonstrations and collaborative work sessions, refine user stories, estimate development effort, and support prioritization across individual and team workloads.
• Platform maintenance and quality assurance: Support platform upgrades, instance cloning, automated testing through the Automated Test Framework (ATF), and other activities that maintain platform stability and reliability.
• Technical documentation and continuous improvement: Prepare technical documentation, contribute to proposals and solution designs, identify process gaps, and implement improvements aligned with software development lifecycle (SDLC) best practices.
• Technical leadership and mentoring: Guide team members, support talent development, share technical expertise, and promote high-quality engineering practices while ensuring delivery commitments and customer expectations are met.
• Continuous learning: Monitor new ServiceNow capabilities and evaluate opportunities to improve platform functionality, automation, and overall service delivery.

Requirements

• Professional experience: At least five years of relevant professional experience in software development, ServiceNow implementation, platform administration, or related technical roles.
• Education and training: T…