Sales and Customer Service Representative

Job Summary

Are you a people-oriented individual who enjoys conversations, helping others, and learning new skills? We are looking for a friendly, motivated, and dependable Sales and Customer Service Representative to join our team. This role combines customer assistance with sales support, offering an opportunity to build valuable professional skills while helping customers find products or services that meet their needs.

No previous experience is required. We welcome individuals who are starting their careers, looking for their first job, changing professional paths, or returning to the workforce. We provide training and ongoing guidance to help you understand our products and services, communicate confidently with customers, and learn the fundamentals of sales and customer service.

In this position, you will be responsible for creating positive customer experiences from the first conversation to the final follow-up. You will answer questions, explain available options, assist with basic sales inquiries, and help customers make informed decisions. You will also collaborate with your team to support daily operations and contribute to shared business goals.

We believe that successful sales and customer service begin with listening, honesty, and a genuine desire to help. You do not need to be an experienced salesperson or an expert communicator to succeed. We value people who are willing to learn, take responsibility, treat others with respect, and make a consistent effort to improve.

If you are ready to develop your communication skills, gain practical business experience, and grow in a supportive environment, we encourage you to apply!

Responsibilities

• Welcome customers and create a friendly, professional first impression.
• Learn about the company’s products and services to provide customers with helpful and accurate information.
• Ask questions and listen carefully to understand customer interests, preferences, and needs.
• Explain product or service features, benefits, and available options in a clear and easy-to-understand way.
• Assist customers in comparing options and making informed purchasing decisions.
• Respond to general questions about pricing, availability, orders, and company policies.
• Support sales activities by introducing relevant products or services to interested customers.
• Identify opportunities to recommend additional products or services when they genuinely match customer needs.
• Help customers understand the next steps in the purchasing process.
• Respond to customer inquiries through the company’s available communication channels, which may include phone, email, online chat, or in-person conversations.
• Follow up with interested customers and provide updates on outstanding questions or requests.
• Assist with basic order processing, sales documentation, and customer information updates as instructed.
• Maintain organized records of customer conversations, inquiries, and sales activities using company-provided tools.
• Handle routine customer concerns professionally and refer more complex issues to the appropriate team member.
• Build positive customer relationships through respectful communication and reliable follow-through.
• Work closely with colleagues to coordinate customer requests and support team objectives.
• Participate in training sessions and team meetings to learn sales techniques, service standards, and company procedures.
• Learn how to use basic workplace software and systems for managing customer information and sales activities.
• Follow company guidelines, protect customer information, and communicate honestly about products and services.
• Contribute ideas and share customer feedback that may help improve service quality and the overall customer experience.
• Work toward assigned sales and service goals with support and guidance from your supervisor.

Skills

We are interested in your potential, attitude, and willingness to learn. You do not need to master every skill before starting. Training and practical guidance will help you develop the abilities needed for the position.

• Communication: Able to share information clearly and communicate politely with different people.
• Customer-focused mindset: Interested in understanding customer needs and helping people find suitable solutions.
• Active listening: Pays attention to customer questions and preferences before making recommendations.
• Friendly personality: Approaches convers…