Customer Service Representative (Hybrid/Remote)

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We’re a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you’re in the right place.

The Role: In this role, you will be the primary point of contact for our patients, helping them navigate their orders, resolving their concerns, and ensuring they receive the highest level of care.

Schedule: Monday–Friday 8:30 AM - 5:00 PM

Location: Training conducted in Center Line, MI. Hybrid and remote options available after training.

What We’re Looking For

• A high school diploma or equivalent.
• Effective verbal and written communication skills, with a polite and professional phone demeanor.
• Ability to confidently navigate a desktop computer and operate a multi-line phone system.
• A high level of accuracy and attention to detail in all aspects of your work.
• Excellent organizational and multitasking abilities, with the capacity to comfortably manage a high volume of phone calls.

What You’ll Be Doing

• Answer high-volume incoming calls, serving as a friendly and knowledgeable resource to resolve patient concerns and complaints.
• Accurately enter new patient information into our Condor system—including demographics, diagnosis, physician details, product needs, and insurance data.
• Obtain written orders from physicians, verify insurance coverage, and generate accurate orders.
• Make outbound calls to keep patients and referral sources updated on their order status.

Perks & Benefits

• Competitive pay
• Full benefits: Medical, Dental, Vision & Life Insurance
• Paid time off + floating holiday
• 401(k) Retirement Savings Plan
• Training and growth opportunities