Clinical Assistant / Intake Team Member (Remote)

ION PT Network is seeking a detail-oriented and highly organized Clinical Assistant / Intake Team Member to support our clinician case owners in coordinating care for injured workers. This is an entry-level, remote position ideal for candidates with experience in a healthcare or physical therapy environment who thrive in a fast-paced, task-driven setting.

This role plays a critical part in ensuring referrals are accurate, complete, and efficiently processed, while supporting timely scheduling of initial therapy visits.

Key Responsibilities

• Create and process new referrals from email, website submissions, and system integrations
• Communicate with clients to obtain missing or incomplete referral information
• Schedule injured workers (IWs) for initial therapy evaluations
• Obtain required therapy documentation through:
• Phone outreach
• Email and eFax communication
• Monitor and manage incoming emails, eFaxes, and phone calls
• Accurately enter and maintain data within a CRM system
• Send Letters of Agreement (LOAs) to physical therapy clinics as needed
• Support clinician case owners by ensuring all case documentation is complete and properly organized

Qualifications

• Prior experience in a physical therapy or healthcare setting (strongly preferred)
• Bilingual (English/Spanish) (highly preferred)
• Experience with or familiarity using:
• Microsoft Outlook
• RingCentral
• Foxit PDF Editor
• Healthcare systems or patient data entry platforms

Skills & Competencies

• Strong written and verbal communication skills
• High attention to detail and data accuracy
• Ability to manage multiple tasks in a fast-paced environment
• Strong organizational and time management skills
• Adaptability to changing priorities
• Problem-solving and critical thinking abilities

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of experience do you have working in a healthcare or physical therapy setting?
• How many years of experience do you have with referrals, scheduling, or coordination of services?
• Briefly describe your experience managing multiple tasks in a fast-paced environment. How do you stay organized and ensure accuracy?
• Please list the systems, tools, or software you have used in a professional setting, specifically those related to communication, data entry, or case management (e.g., CRM systems, phone systems, faxing programs, e-communication systems, etc).

Language:

• Spanish (Preferred)

Work Location: Remote