Administrative Assistant - Ladders for Leaders

ABOUT COMMONPOINT

At Commonpoint, community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year. From early childhood to older adulthood, we support people from all walks of life on their journeys from crisis to stability and empowerment. Our wide range of programs, spanning social services, education, and recreation, reflects our mission to build a more connected, inclusive, and thriving community for all.

ABOUT THE ROLE

Ladders for Leaders provides paid professional internships to NYC youth between the ages of 16 and 24. Applicants are evaluated based on academic performance, response to an essay question, and résumé quality. Selected applicants will undertake 20-30 hours of pre-employment training designed to teach essential workplace readiness skills and professional etiquette. Participants will then have the opportunity to interview for summer internships at a variety of companies. The Administrative Assistant plays a key role in supporting the day-to-day operations of our office. This position involves maintaining accurate records, assisting with communication and reporting, and ensuring a smooth workflow for staff and visitors. The ideal candidate is organized, adaptable, and passionate about supporting a dynamic and impactful program.

ROLE RESPONSIBILITIES

Agency Expectations

• Support agency initiatives by carrying out assigned duties accurately and efficiently, while following established processes and contributing to basic data collection, reporting, or documentation as required.
• Use agency resources responsibly by following established procedures, safeguarding equipment and materials, and/or supporting cost-effective operations.
• Work effectively with supervisors, coworkers, and cross-department teams to ensure clear communication, timely task completion, and a positive, respectful work environment.
• Follow all safety protocols, policies, and procedures to maintain a safe work environment for staff, partners, and the public, and promptly report concerns or incidents.

Role Expectations

• The Administrative Assistant will:
• Organize and maintain documentation and digital records, including confidential files.
• Assist with data collection, entry, and tracking to monitor program outcomes and support reporting requirements.
• Communicate effectively with student applicants and program participants via phone and email.
• Draft and edit routine correspondence, memos, and reports.
• Ensure data accuracy and maintain clear records.
• Manage workflow to meet deadlines and ensure tasks are completed correctly.
• Work collaboratively with team members to adapt to shifting priorities and timelines.
• Participate in biweekly virtual admin meetings

QUALIFICATIONS & KEY ATTRIBUTES:

QUALIFICATIONS:

• High school diploma (or equivalent).
• Current undergraduate or graduate students, as well as recent graduates, are welcome to apply.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office, Google Workspace, and general internet use.
• Excellent time management and ability to prioritize tasks in a fast-paced environment.
• Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

• 1–2 years of experience in an office setting.
• Experience managing data and generating reports.
• Familiarity with office operations, including equipment maintenance and vendor management.
• Proven ability to remain composed under stress and respond constructively to feedback.
• Ability to analyze and synthesize information from various sources.
• Demonstrated cultural competency and experience working with diverse populations.

KEY ATTRIBUTES:

• Consistently shows up prepared, follows through on assigned responsibilities, and meets expectations within established timelines.
• Responds effectively to changing priorities, learns new tasks quickly, and applies feedback to improve performance.
• Adheres to safety protocols, policies, and ethical standards, and represents the agency professionally in all interactions.

COMPENSATION & BENEFITS:

Commonpoint offers competitive base salaries benchmarked against comparable nonprofit organizations in the New York metropolitan area. Salaries are determined based on internal and external equity, as well as each position’s scope, qualifi…