Patient Account Rep- Pre-Reg Customer Service

Category

Administrative & General Support

Job Family

Remote / Work from Home / Virtual / Hybrid

Department

Surg Center CBO

Schedule

Full-time

Facility

Heritage Park

Indianapolis, IN 46250

United States

Shift

Day Job

Hours

8:30am-5:00pm

Join community

Community Health Network has an excellent opportunity available within our Surgery Center CBO team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Where you fit in

The Patient Account Representative/Customer Service/Pre-Registration position is responsible for completing pre-registration for upcoming surgeries, as well as customer service inquiries. This role will include updating the system to reflect financial responsibility and communicate patient high deductible/co-pay/estimated out-of-pocket prior to service, setting up payment plans, processing payments along with other assigned tasks. The Patient Account Representative is customer/patient focused with a strong emphasis on patient’s first. The position is on a call center and does require phone work 8 hrs/day. It could also include cross training on benefits and authorizations as well. This position will allow you the flexibility to work from home upon hire.

Your exceptional skills

• Knowledge of medical terminology preferred
• Strong customer service skills
• Ability to extract information from medical records and reports to support claim appeals
• Ability to multi-task, have attention to detail, strong organization skills, and a team player
• Written communication skills necessary for appropriate and accurate documentation
• Demonstrates an ability to use good judgment for maintaining confidentiality
• Strong computer skills, including experience with Intranet and Internet usage, Excel, Word, email, and web based applications

Your exceptional qualifications

• High School Diploma or GED equivalent required
• Two (2) years or more experience in healthcare billing
• Experience with electronic medical records preferred

Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.

You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation, and receive recognition for your achievements.

Apply today for immediate consideration.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.