IT Support Office (Entry / Junior Level)

Role Description The IT Support Office (Entry / Junior Level) role at MZ Creatives is a part-time, remote position focused on supporting the team’s day-to-day technology needs. This role involves providing help desk support to staff, responding to support requests, and assisting with basic technical issues related to desktop computers and office software. Responsibilities include diagnosing and troubleshooting hardware and software problems, setting up user accounts and permissions, and maintaining smooth access to collaboration tools and social media platforms. The IT Support team member will document issues, follow standard procedures for incident resolution, and escalate complex problems when needed. The role requires clear communication with non-technical users and a customer-service mindset.

Qualifications

• Candidates should possess skills in Technical Support and Help Desk Support for resolving user issues efficiently.
• Candidates should possess skills in Troubleshooting and Desktop Computers for diagnosing and fixing hardware and software problems.
• Candidates should possess skills in Information Technology fundamentals for understanding systems, networks, and basic security practices.
• Ability to communicate clearly with non-technical users and provide patient, service-oriented support.
• Basic knowledge of common office software (e.g., productivity suites, email, collaboration tools) and operating systems.
• Strong organizational skills, attention to detail, and ability to manage multiple support requests in a remote environment.
• Interest in growing technical skills and developing a career in IT; prior internship or entry-level experience is beneficial.
• High school diploma or equivalent required; coursework or certification in IT support (e.g., CompTIA A+ or similar) is a plus.