Part-Time Insurance Customer Service

Job Overview

At Point A Insurance, we believe that insurance is ultimately about people, not just paperwork. Located right in the heart of Hilliard, Ohio, our office serves as a hub for neighbors helping neighbors. We are looking for someone who genuinely enjoys talking to people and helping them navigate the moments when they need support the most. You aren’t just an employee here; you are an essential part of a community-focused team that takes pride in being honest, reliable, and approachable. In this role, you will be the friendly voice on the other end of the line, taking the stress out of insurance questions and making sure our clients feel heard and valued. We value kindness and curiosity over strict corporate scripts, so you will have the freedom to be yourself while you help us provide peace of mind to the families we serve every single day. If you want a role where your daily work truly makes a difference in your own hometown, we would love to invite you to join us.

Part time schedule is 15-20 hours a week.

Salary Range: $15.00 - $21.00 per hour

Benefits

Hourly Base Salary Based on Experience

Work from Home
Flexible Schedule
Parental Leave
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Year End Bonus

Requirements

• Available to work 1-5pm Monday-Friday
• High school diploma or equivalent.
• Previous experience in a customer-facing role.
• Clear, empathetic communication skills for phone and email interactions.
• Familiarity with standard office software and basic computer navigation.
• Ability to solve problems independently while staying focused on the client experience.
• Patience and a positive attitude when handling complex requests.
• Preferred P&C License or willingness

Responsibilities

• Serve as the primary contact for our policyholders by answering questions and resolving concerns with care.
• Maintain accurate client records in our internal systems to ensure smooth account management.
• Guide clients through the claims process, offering clear explanations and regular updates.
• Review existing policies. Collaborate with the team to share feedback and improve our service standards.
• Provides clear, jargon-free explanations regarding policy details and billing statements.
• Enjoys accuracy, details, documentation, checking work, and following procedures.
• Brings patience, consistent follow-through, and a calm approach with customers.

About Us

Point A Insurance operates as an independent insurance agency dedicated to helping individuals and business owners protect their core assets. The agency provides a variety of personal and business insurance solutions, including home, auto, life, and umbrella coverage, along with specialized products like off-road vehicle and commercial property insurance. By partnering with numerous insurance carriers, the agency offers clients a range of policy options to match their specific budget and coverage requirements. The team focuses on simplifying complex insurance processes, providing personalized advice, and remaining available to support clients throughout the life of their policies.