Account Manager
- Source: LinkedIn
- Thrive London | Certified B Corp™
- On-site
- Wimbledon
- Full-Time
- Senior
Job Description
About Thrive London
At Thrive London, we specialise in delivering premium bean-to-cup coffee solutions and exceptional service to workplaces across the capital. We combine world-class coffee with industry-leading support, ensuring every customer enjoys the best of both worlds: amazing coffee and outstanding service.
Role Overview
We are looking for a proactive and customer-focused Account Manager to join our growing team. The Account Manager will be responsible for nurturing client relationships, ensuring service excellence, and driving growth within existing accounts. Acting as the key point of contact, you’ll understand our clients’ needs, deliver tailored solutions, and identify opportunities to enhance their coffee experience with Thrive London.
Key Responsibilities
- Serve as the main point of contact for a portfolio of clients, building and maintaining strong, long-term relationships.
- Understand client needs and ensure the smooth delivery of products, services, and technical support.
- Collaborate with our service engineers and technical team to resolve any issues quickly and effectively.
- Present service proposals, renewal options, and upgrades to clients.
- Monitor account performance, ensuring SLA commitments (e.g., two-hour response time) are consistently met.
- Identify opportunities for account growth, including additional machines, service packages, and coffee supply.
- Provide regular updates and reports to management on account activity and customer satisfaction.
- Represent Thrive London in a professional, customer-first manner at all times.
Skills & Experience
- Proven experience in account management, customer success, or a similar client-facing role.
- Excellent communication and relationship-building skills.
- Strong organisational abilities with attention to detail.
- A proactive problem-solver who can work collaboratively with technical and operational teams.
- Experience in hospitality, coffee, or workplace services (desirable but not essential).
What We Offer
- Competitive salary with performance-based incentives.
- Private Healthcare Cover
- 25 days holiday + 8 Bank Holidays
- Pension contribution
- Opportunity to work with a passionate, growing team in the specialty coffee sector.
- Training on our products, services, and coffee expertise.
- Career progression opportunities within a fast-growing business.
- Great coffee, every day!
Skills
- thrive
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