Customer Service Representative- Auto Insurance

This is a Fully Remote Job

About Our Client:

The organization operates within the insurance service industry, addressing customer needs related to classic auto insurance. It focuses on delivering reliable and accessible support to clients through remote customer service, aiming to enhance member experiences and satisfaction.

About the Opportunity:

The CUSTOMER SERVICE REPRESENTATIVE- AUTO INSURANCE plays a crucial role in managing customer interactions and resolving insurance-related inquiries. This position directly impacts customer satisfaction by providing clear information, addressing concerns, and promoting membership benefits, contributing to the overall success of the program.

Responsibilities:

• Handle 40-100 calls daily, adapting to seasonal demand
• Assist customers with auto insurance questions and concerns
• Promote membership benefits during interactions
• Document all customer communications accurately
• Navigate multiple systems and virtual desktops efficiently
• Achieve program metrics and customer satisfaction goals
• Adhere to scheduled shift start/end times and breaks
• Maintain focus and engagement throughout shifts
• Follow procedures for requesting time off

Requirements:

• Minimum six months call-center experience
• At least one year of sales experience
• At least one year of customer service experience
• Knowledge or interest in cars
• Strong verbal and written communication skills
• Organizational and problem-solving abilities
• Proficient in managing multiple computer systems
• Experience with virtual desktop environments
• Distraction-free remote workspace
• High school diploma or GED
• Comfortable with virtual interviews using a computer with camera
• Willingness to complete pre-employment checks including internet speed test, background and drug screening, and employment verification

Pay Range and Compensation Package:

• Starting pay of $16 to $16.50 per hour with paid training
• Additional $1.00 per hour for weekend hours worked
• Pay increases based on performance
• Eligibility for annual bonuses and merit raises

Benefits & Perks:

• Healthcare, life insurance, and 401(k) starting the first month after hire
• Sick time and paid time off accruing from day one
• Paid holidays after 90 days, including birthday
• Volunteer time off
• Free telehealth services for employees and eligible family members
• Company-provided equipment for remote work
• Remote work opportunity
• Access to training, coaching, and mentorship

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.