Call Center Customer Service Representative
- Source: LinkedIn
- Frontline Consulting Services (FCS) Inc
- Remote
- Harrisburg
- Full-Time
- Mid level
Job Description
Description
EZ Pass Customer Service Representative Job Description
Payrate: 19/Hr
Shifts: Monday-Friday, all day shifts hours will be communicated by OPM
Holiday Pay
PTO (Paid Time Off) Accrual
Opportunity to apply to work from home at 90 days on assignment
Compliance: Drug Screen, Background Check & any applicable EZPass fines identified at submittal
About EZPass:
o New hires can join a local leader in transit technology! Since 1939, EZpasss award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S.
This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.
Performs account maintenance, including account changes, adjustments, and statement requests
Accurately explains the terms/conditions and policies/procedures relating to the account
Prepares reports including CSR Daily Activity report and cash out report
Demonstrate the ability to proactively address customer requests and explain terms and conditions
Position offers Monday-Friday day shift hours
Skills
Customer service, Customer support, Call center, Windows, Customer service skills, Attention to detail, microsoft office, Customer service oriented, inbound calls, outbound calls
Top Skills Details
Customer service,Customer support,Call center,Windows,Customer service skills,Attention to detail,microsoft office
Additional Skills & Qualifications
Additional Skills & Qualifications
Must Haves:
-
Proficient Data Entry and Computer Literacy
-
Positive demeanor
-
Customer Service experience - Call Center preferred, but not necessary
-
Strong attendance record
-
Reliable transportation or ability to travel on the bus route
-
HS Diploma or GED - need proof for onboarding
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Harrisburg, PA.
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Harrisburg,PA.
Application Deadline
This position is anticipated to close on Oct 19, 2026.
About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertis…
Skills
- tek-systems
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