Claims Governance Manager

Location London, United Kingdom Job type Full-Time Work mode Hybrid Job level Professional Job ID 13343 Company Munich Re Employment type Regular Area of expertise Claims & Underwriting

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About Great Lakes Insurance SE:

As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.

Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About the role:

The primary objective of this role is to establish, maintain, and continuously enhance a robust claims governance and oversight framework for Delegated Authorities in the UK, ensuring compliance with internal guidelines, business unit standards, and regulatory requirements, while delivering good customer outcomes through effective claims governance.

This role is responsible for ensuring that claims governance standards, oversight processes, procedures, work instructions, controls, and reporting requirements are clearly defined, effectively implemented, and consistently adhered to. It also supports the development of global governance standards in close collaboration with the Great Lakes Germany governance team, and GSI Claims Governance, ensuring that all claims activity written on GLLS paper is aligned with the required governance framework, internal standards, and regulatory expectations.

Key Responsibilities:

• Own the development, maintenance, and continuous enhancement of the Claims Governance framework, standards, processes, procedures, work instructions, reporting, and governance strategy for Delegated Authorities in the UK.

• Ensure effective implementation of governance requirements through robust controls, workflows, and oversight practices across Delegated Authorities claims handling.

• Deliver claims regulatory, governance, and compliance initiatives, including the implementation of new requirements, remediation activities, and governance improvements.

• Develop and maintain governance reporting frameworks and supporting IT tools for management, Board, and regulatory oversight, enabling effective monitoring, escalation, and decision-making.

• Maintain the governance and control framework for delegated claims authority, ensuring delegated claims handling operates within approved authority, governance standards, and regulatory requirements.

• Contribute to Board of Management reporting by providing clear, accurate, and timely claims governance input, analysis, and updates to support effective oversight, decision-making, and regulatory compliance.

• Identify, assess, monitor, and mitigate conduct, reputational, and operational risks arising from primary insurance claims handling in the UK.

• Work closely with the Great Lakes Germany Claims Governance team and GSI Claims Governance to help define and maintain global claims governance standards and ensure that all claims activity written on GLLS paper adheres to the required governance framework, internal standards, and regulatory expectations.

• Establish and maintain governance standards for outsourced claims services in the UK, aligned with Munich Re global and local requirements and relevant regulatory requirements, including oversight expectations for external claims service providers.

• Provide expert guidance, advice, and training to senior management and relevant stakeholders on claims governance matters, regulatory developments, and their business implications.

• Undertake any additional responsibilities reasonably required to support effective claims governance, regulatory compliance, and the delivery of high-quality claims services in the UK.

Key Skills & Experience:

• Strong experience in Delegated Authorities claims oversight within a regulated insurance environment, including delegate…