Reservations Manager & Host

Full-time · 40 hours per week · Immediate start

Caia is looking for an organised, personable Reservations Manager to take ownership of our SevenRooms reservations system, guest communications and events.

As the main point of contact for our guests, you’ll make the booking process welcoming and seamless, from the first enquiry through to their visit. Working closely with the Restaurant Manager and wider team, you’ll manage reservations, coordinate group bookings and private events, and help each service run smoothly.

Key responsibilities

SevenRooms & reservations

• Own the day-to-day management of SevenRooms, keeping availability, bookings, guest profiles, tags and reservation notes accurate and up to date.
• Manage the reservations inbox, phone enquiries, waitlists and cancellations, responding promptly and professionally.
• Coordinate booking confirmations, deposits, menus and special requests.
• Manage arrival times and seating plans to support a well-paced service.
• Prepare reservation summaries and communicate upcoming bookings, guest preferences and special occasions to the team.
• Monitor upcoming reservations and provide a clear overview of expected guest numbers.

Events, private dining & group bookings

• Manage enquiries for private dining, group bookings and events, including our Wine Room and Green Room.
• Guide guests from initial enquiry through to confirmation, helping them understand menus, booking options and requirements.
• Coordinate deposits, timings, guest numbers and event details, keeping records organised and current.
• Work closely with the restaurant, bar and kitchen teams to plan and deliver each event.
• Build relationships with guests and returning hosts to encourage repeat bookings.

Guest relations

• Deliver warm, thoughtful and confident communication at every stage of the guest experience.
• Anticipate guest needs and ensure preferences and requests are shared with the team.
• Support guest arrivals and hosting during selected services.

Hosting & service

• Host selected services, welcoming guests and setting the tone for their experience at Caia.
• Prepare the daily run sheet, reviewing reservations, special requests and guest preferences before service.
• Manage arrivals, walk-ins and seating flow, adjusting the pace to support a smooth service.
• Maintain clear communication with the floor, bar and kitchen teams so arrivals align with service capacity.
• Keep the reception area calm and organised, responding to guest queries and handling feedback with care.

About you

• 2 years minimum working in hospitality
• Confident using SevenRooms , with experience managing restaurant reservations.
• Experienced in coordinating events, private dining or group bookings .
• Highly organised, with strong attention to detail and the ability to manage multiple enquiries at once.
• A clear, friendly communicator, comfortable speaking with guests by phone, email and in person.
• Calm under pressure and comfortable working closely with a busy restaurant team.
• Commercially aware, with the confidence to turn enquiries into confirmed bookings while delivering excellent guest care.