Account Manager

About wawa fertility

17% of adults worldwide need help to have a baby and by 2050, that number will reach nearly 50%. Yet only 2% can access fertility treatment today. That’s not a gap; it’s a canyon. And we’re building the bridge.

At wawa fertility, we’re on a mission to make fertility care accessible to 100% of those who need it, transforming success rates and accessibility worldwide. Our end-to-end platform digitises the entire fertility journey, enabling clinics to swap spreadsheets for seamless workflows and spend less time on admin, more time on life-changing care.

We’re not tiptoeing around an industry plagued by stale incumbents and outdated tech. We’re sprinting through it. With proven product-market fit, our platform is live in 14+ countries and scaling fast. Clinics trust us. Patients rely on us. And the impact we’re making is real.

We’re building the operating system for the future of fertility care. And we’d love you to help us deliver it.

The Mission

“To make fertility care accessible to everyone who needs it, because the right to start a family shouldn’t depend on where you live or what you earn.”

Who You Are

You’re a natural relationship builder who loves helping customers succeed, and you understand the complexities of working in healthcare or fertility.

You know that signing a customer is just the beginning. The real value comes from building lasting partnerships, understanding their challenges, and helping them get the most out of the technology they use every day.

You’re commercially minded but genuinely customer-focused. You understand the importance of building trust with clinical and operational teams, navigating complex stakeholder relationships, and helping customers achieve meaningful outcomes.

You’re proactive, curious, and comfortable taking ownership of a portfolio of customers. You don’t wait for a customer to tell you something is wrong, you’re already identifying risks, spotting opportunities and thinking about how to deliver more value.

You enjoy working in a fast-moving environment where you can build processes, influence strategy, and make a real impact.

Most importantly, you care about the people behind the technology and want to help clinics deliver better care to their patients.

What You’ll Do

You’ll own the ongoing relationship with our clinics following implementation, ensuring they continue to see value from the wawa platform.

You’ll be responsible for driving adoption, building strong customer relationships, improving retention and identifying opportunities to grow our partnerships.

This is an opportunity to help shape the Account Management function at a fast-growing international healthtech company.

• Own and manage a portfolio of clinic accounts, acting as their primary relationship owner following implementation.
• Build strong, long-term relationships with clinical, operational and senior leadership stakeholders, becoming a trusted partner to our customers.
• Drive product adoption and engagement, helping clinics maximise the value they receive from wawa and embed the platform into their everyday workflows.
• Develop customer success plans, understanding each clinic’s goals, challenges and priorities, and proactively identifying ways to deliver measurable value.
• Monitor customer health and satisfaction, identifying potential risks early and taking action to improve engagement and reduce churn.
• Own retention and account growth, supporting renewals, identifying expansion opportunities and strengthening long-term commercial relationships.
• Lead regular customer reviews, sharing insights on platform usage, discussing performance and identifying opportunities for improvement.
• Act as the voice of the customer, working closely with Product, Engineering and Support to communicate feedback, resolve issues and influence product improvements.
• Partner with the Implementation team to ensure a seamless handover and a consistent customer experience following go-live.
• Help build scalable Account Management processes, developing customer health frameworks, engagement playbooks and best practices as we grow.

What You Bring

• 3+ years of experience in Account Management or Customer Success, ideally within a B2B SaaS or technology-driven environment.
• Experience in healthcare is essential. You understand the challenges, stakeholders and operational complexities of working within these sectors.
• A p…