Virtual Assistant – Travel and Coach Bus Tours

Position Overview

We are looking for an organized and customer-focused Virtual Assistant with experience in the travel industry, preferably in coach bus tours, group travel, or transportation services. This role will support daily operations, manage inquiries and bookings, coordinate travel arrangements, and provide administrative assistance to ensure a smooth experience for clients and passengers.

Key Responsibilities

• Respond to customer inquiries by email, phone, and chat regarding tours, schedules, availability, pricing, and booking requirements.
• Prepare quotations for coach bus charters, tours, and group travel based on approved rates and policies.
• Process reservations, booking confirmations, amendments, and cancellations.
• Prepare and update itineraries, passenger lists, pickup and drop-off schedules, and trip information.
• Coordinate with bus operators, drivers, tour guides, hotels, attractions, and other travel partners.
• Confirm trip details, including passenger counts, vehicle capacity, luggage requirements, accessibility needs, and special requests.
• Monitor upcoming departures and follow up on missing information, payments, and supplier confirmations.
• Communicate schedule changes and escalate delays, service issues, or urgent concerns promptly.
• Maintain accurate customer records, booking calendars, CRM entries, and operational reports.
• Assist with invoices, payment tracking, document preparation, and other administrative tasks.

Qualifications

• At least two years of experience as a Virtual Assistant, Travel Coordinator, Reservations Agent, or in a similar role.
• Previous experience in the travel or tourism industry is required.
• Experience with coach bus tours, charter services, group tours, or transportation coordination is strongly preferred.
• Excellent written and spoken English, with a professional and helpful communication style.
• Strong organizational skills, attention to detail, and the ability to manage multiple bookings and deadlines.
• Proficiency in Microsoft Office or Google Workspace, CRM systems, and online booking platforms.
• Ability to work independently, handle changes calmly, and coordinate effectively across time zones.
• Reliable internet connection and a suitable home working environment.
• Availability to work the client’s required hours.

Preferred Skills

• Familiarity with Canada travel destinations, time zones, and coach tour operations.
• Experience preparing customized itineraries and group travel quotations.
• Familiarity with booking systems such as Tourplan, Rezdy, FareHarbor, Checkfront, or similar platforms.
• Experience supporting sales inquiries and following up on quotations.

Pay: Php18,000.00 - Php25,000.00 per month

Benefits:

• Paid training
• Work from home

Experience:

• Travel planning: 2 years (Required)
• supporting sales inquiries and following up on quotations: 2 years (Required)

Language:

• English (Required)

Work Location: Remote