Senior Manager Technical Services

We are currently hiring for a Senior Technical Services Manager to lead Hard FM and technical service delivery across a prestigious London portfolio for a high-profile client.

This is a senior, highly visible cluster-lead position. You will lead a small technical team, including two Technical Services Managers and site engineering resource, while acting as a confident and credible senior point of contact for the client and key stakeholders. The successful candidate will need to build trust quickly, communicate clearly at all levels and bring a proactive, solutions-focused approach to service delivery.

The role also has a strong commercial focus. You will support budget management, cost control and overall contract performance, while identifying opportunities to improve services, drive efficiencies and introduce innovation across the portfolio.

Key responsibilities:

• Lead, manage and develop the Technical Services and Administration teams
• Ensure delivery of all Hard FM services to agreed SLA and KPI standards
• Manage planned preventative maintenance (PPM), reactive works and small projects
• Oversee contractor and subcontractor performance and compliance
• Ensure all statutory and health and safety compliance obligations are met
• Manage permits to work, RAMS and safe systems of work
• Support financial performance through cost control and budgeting
• Build strong client relationships and manage escalations effectively
• Drive innovation, process improvement and operational efficiencies
• Support lifecycle planning, engineering resilience and business continuity initiatives
• Produce clear operational and compliance reporting for stakeholders

Essential:

• AM2
• Degree, HND or equivalent qualification in an engineering or technical discipline (a technical component is required)
• Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
• Leadership experience within Hard FM or Technical Services environments
• Experience managing teams across multi-site operations
• Strong understanding of statutory compliance and risk management
• Excellent stakeholder management and communication skills
• Commercial and financial awareness
• Experience managing contractors and supply chain partners

Desirable:

• IOSH, NEBOSH or equivalent health and safety qualification
• Electrical NVQ

Package:

• Salary: Up to £80,000 DOE
• Hours: Monday to Friday, 08:30 to 17:00
• Location: London W1, with travel across other central London sites approximately 2 days per week
• Benefits:
• 10% bonus
• £5,000 car allowance
• £1,300 flex benefits
• 25 days’ holiday plus bank holidays
• Employee benefits package
• Opportunities for professional development