Account Manager

We are seeking an Account Manager to join our growing commercial team. This role will be owning a portfolio of strategic UK accounts, ensuring strong client relationships, drive account growth, and support retention. In addition, the role will develop a secondary responsibility for supporting the development of new business opportunities, with a focus on managed services and security.

Job Responsibilities

• Own and grow the accounts for a portfolio of key UK-based managed service clients
• Serve as the trusted advisor to clients, understanding their business goals and aligning Conosco’s services to meet those needs.
• Ensure a proactive approach to renewals, upsells, and cross-sells, particularly around security services.
• Drive client engagement and satisfaction through regular check-ins, strategic reviews, and proactive support.
• Collaborate with internal teams (Technical, New Business, Strategy) to ensure seamless service delivery and issue resolution.
• Monitor account health, usage metrics, and feedback to identify risks and opportunities.
• Lead onboarding for new clients to ensure successful adoption of services.
• Maintain accurate records of client interactions and account status using CRM tools.
• Build strong client relationships, positioning the company as a trusted partner and security-first MSP.
• Own account budget planning and contribute to client roadmap development, ensuring forecasted spend, priorities and delivery milestones are clearly documented and reviewed.

Skills and Experience

• Excellent communication (written, verbal & in-person) and relationship-building skills.
• Strong commercial acumen with experience in upselling, cross-selling, and managing renewals.
• Ability to manage multiple accounts and priorities effectively.
• Familiarity with IT services, managed services, or digital transformation is a plus.
• Experience with CRM and PSA platforms (e.g., HubSpot, Halo).
• Track record of building long-term client relationships and acting as a trusted partner.
• Knowledge of managed services, cyber security, and cloud technologies.

Pay: £50,000.00-£65,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Referral programme

Ability to commute/relocate:

• Earls Court SW10 0SZ: reliably commute or plan to relocate before starting work (required)

Experience:

• IT MSP or IT MSSP: 5 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Earls Court SW10 0SZ