Administrative & Customer Support Virtual Assistant (Remote)

We are seeking a detail-oriented, organized, and self-motivated Administrative & Customer Support Virtual Assistant

to keep our daily operations running smoothly. This role manages calendars and inboxes, handles customer inquiries by phone, email, and chat, and supports the team with spreadsheets, project tracking, and light design work. The ideal candidate is professional, confident, and comfortable working independently in a fast-moving environment.

Key Responsibilities

Calendar Management

Schedule, reschedule, and confirm appointments and meetings

Coordinate across time zones and prevent scheduling conflicts

Send reminders and keep calendars accurate and up to date

Email Management

Monitor, organize, and prioritize the inbox

Draft and send professional replies on the team’s behalf

Flag urgent items and follow up on open threads

Customer Service: Phone Support

Answer and place calls professionally and represent the company with confidence

Resolve questions, route issues to the right person, and log call details

Follow up with customers to make sure issues are resolved

Customer Service: Email & Chat Support

Respond to customer emails and live chat inquiries promptly and clearly

Troubleshoot basic issues and escalate complex ones with clear notes

Maintain a consistent, friendly, and professional tone

Reporting & Task Support

Build, update, and organize data in Google Sheets (formulas, filters, and reports)

Track tasks, deadlines, and project progress in Monday.com

Create or edit simple graphics and marketing assets using Photoshop or Illustrator

Required Platforms & Tools

Microsoft Suite

(Outlook, Word, Excel, PowerPoint)

Google Sheets

(strong proficiency is a must)

Monday.com

Adobe Photoshop or Illustrator

(basic to intermediate)

Qualifications

Proven experience as a virtual assistant, administrative assistant, or customer support representative

Hands-on experience with calendar and email management

Prior phone-based customer service experience

Strong written and spoken English, clear and professional on live calls

Reliable computer, stable internet, and a working headset

Soft Skills

Attention to detail

Time management

Organization

Written communication

Oral communication

Self-motivation

Problem-solving

Professionalism

Confidence