Senior Account Manager

London, Hybrid – 2 days a week in the office

About Greenpark

Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d’etre is to create amazing content that people and algorithms love. How? Through data-led and performance-driven search and social content to help brands create meaningful connections that impact people’s lives. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Want the real inside scoop? Our Playbook gives you a peek into how we work, collaborate, and get things done at Greenpark. Check it out here

Our Values

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive ’, ‘ Acting Together ’, ‘ With Kindness ’ are the values that guide us.

About Client Services at Greenpark

We are different to a lot of traditional network agencies. We are independent and growing. There is more of a commercial mindset needed in Client Services here than some agencies, but the role is still also focused on delivering great work and great relationships with clients.

Good Client Service and account management at Greenpark is still about being the drivers and lifeblood of how we run our client work and join the dots on workstreams to deliver the best work, that performs well, makes our clients happy and maintains and builds on strong commercial principles.

We aren’t perfect and we’ll make mistakes – but we’ll learn from them, work together and always find a way to drive things forward.

What you’ll do

Client Communications

• Actively lead weekly status calls, ensuring comprehensive notes are taken, consolidated across the internal team, and promptly shared with the client after each meeting.
• Respond to all client emails in a timely manner, proactively discussing any channel-specific issues with the relevant delivery teams.
• Take ownership of day-to-day communication with the client, addressing issues or concerns directly and effectively, including managing expectations on timelines (with support from the PM) and delivering feedback clearly and concisely.
• Collaborate closely with the CS Lead to manage communications around new opportunities, channel expansions, and strategic direction, always working as one team to achieve shared outcomes.
• Proactively keep your CS Lead informed of all key client updates, emerging issues, and decisions made, ensuring alignment and enabling them to support you effectively.

Client Relationships

• Build and maintain strong working relationships with assigned client contacts, ensuring regular contact beyond formal meetings and taking a genuine interest in clients as individuals.
• Open conversations by asking about their day, week, or weekend rather than jumping straight into work, allowing you to listen, understand their concerns, identify successes, and uncover stressors where Greenpark could assist.
• Be curious about what success means for your clients in their day-to-day role and within the Greenpark partnership, identifying opportunities to bring added value to the relationship.

Strategic Thinking

• Act as a Strategic Navigator, collaborating with the CS Lead and Strategy team to support the development of robust strategies that directly meet clients’ objectives and KPIs, requiring a deep understanding of the client’s business context.
• Support the CS Lead in extracting the right information from the client to inform clear briefs, including aligning with the Strategy team during briefing sessions and rigorously reviewing the Better Brief Checklist to ensure briefs are usable and actionable.
• Contribute to strategic discussions by identifying what’s performing well and where budget should be allocated, highlighting underperforming areas and recommending controllable improvements, supported by data, analytical insights, and market trends.
• Identify when performance is affected by client-side issues and work with clients to adjust targets accordingly, helping them understand the impact.
• Progress from supporting the CS Lead and Strategy team in executing strategy to con…