Job Closed
Customer Service Support Representative - Remote
- Source: LinkedIn
- Personal Touch Home Health Care Services Inc.
- Remote
- Burlington
- Full-Time
- Mid level
Job Description
Role Overview: A customer service representative handles inbound and outbound calls related to genetic testing services, assisting patients, providers, and insurance carriers.
Key Responsibilities
- Manage high volumes of calls to address inquiries, billing issues, and coverage questions
- Make outbound calls to resolve billing concerns and customer inquiries
- Initiate and oversee payment plans for outstanding balances
- Utilize multiple systems and resources to resolve issues efficiently
- Achieve performance goals and targets in a fast-paced environment
Qualifications & Skills
- High school diploma or GED
- At least one year of customer service experience
- Strong verbal and written communication skills
- Proficiency with computer systems and data entry
- Ability to clearly explain complex medical billing and coverage information
- Experience in call centers or healthcare customer service preferred
This job is no longer accepting applications.
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