Assistant Director, Major Events & Ticketing

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary Department Summary: Center For Campus Involvement Overview The Center for Campus Involvement (CCI) is a dynamic, student-focused department that serves all undergraduate and graduate students through programs, student organization administration, and learning and development. Through meaningful involvement, CCI creates transformative experiences, a vibrant community, and lifelong memories for University of Michigan students. CCI recognizes and supports over 1,700 student organizations through education, advising, advocacy and services. CCI also implements hundreds of social, educational, and cultural programs each year, focused on building community within and beyond University Unions’ facilities.

University Unions Overview University Unions drives community building and belonging through the integration of its three student union facilities (Michigan Union, Michigan League, Pierpont Commons), Center for Campus Involvement, Campus Information, meeting/event spaces, retail food, bookstore and other services to support student success. UU works in close partnership with Palmer Commons, an academic meeting facility, Conferences & Event Services and Michigan Dining to provide student-focused and customer-oriented service to the campus.

Position Summary You will provide leadership for major events and ticketing within the Center for Campus Involvement (CCI) in University Unions, ensuring high-quality production services for student organizations, university departments, and non-University clients. Reporting to the CCI Associate Director, you will set direction for business processes, service delivery, and financial performance; supervise key functional full-time and temporary student employees; and serve as CCI’s primary representative with clients and campus partners to ensure successful service levels, address issues, mitigate risk, and ensure timely, successful outcomes. You will oversee major event and ticketing operations across major campus venues as well as reservations and policies for the Central Campus Diag and North Campus Gerstacker Grove, while upholding university standards related to safety, freedom of expression, and community-building.

Responsibilities*

Leadership (40%)

• Provide strategic guidance for Major Events and the Michigan Union Ticket Office, ensuring effective service, production, student advising, and community-building experiences for campus.
• Assess and enhance current workflows to identify opportunities for increased operational efficiency.
• Hire, train, and supervise three full-time staff: the Michigan Union Ticket Office Manager, Major Events Manager, and Community & Belonging Specialist, along with around 20 temporary student employees and temporary venue production staff (i.e., IATSE stagehands), to collaboratively serve students and customers.
• Ensure the staff team assesses event impacts and risks, ensuring de-escalation and communication practices, and upholds university policies, including freedom of expression and safety.
• Oversee training for student employee supervisors to implement learning and development initiatives and maintain accountability for student employees job responsibilities.
• Lead strategic partnerships with University Productions, School of Music, Theatre & Dance, University Musical Society, University and Development Events, Facilities & Operations, Michigan Athletics, Student Life Budget & Finance, The Ark in Ann Arbor, the Arts Initiative, and other partners.
• Develop and implement annual operational plans for major events, MUTO ticketing services, and Central Campus Diag/North Campus Grove policies and reservations.
• Make informed decisions on space usage and event contracts, and provide university oversight for events and vendor selection.
• Work collaboratively with CCI and UU staff to develop a well-considered plan to build an inclusive community through organizations and programs across campus.
• Evaluate student and staff needs and provide guidance or training to ensure alignment with organizational goals and initiatives.
• Serve as a leader on the CCI Leadership Team, integrating functional areas acr…