Customer Service Sales Support

Sales & Operations Manager (Remote, Contract)

Adaptive Specialties · Location Columbus, Ohio · Compensation based on experience.

Help families find the equipment that changes daily life.

At Adaptive Specialties, we help people with special needs and their caregivers find the right adaptive and durable medical equipment (DME). That might mean the right chair, the right bed, or the right mobility aid. Every order matters to someone, so we take a consultative approach: we listen first, then find the best solution and support the client through every step.

We’re a small team that values independence, creativity, and open communication. Your ideas will be heard and put to use.

What you’ll do

• Guide clients to the right solution. Respond to inquiries by phone, email, and chat, understand each client’s needs, and walk them through product selection and ordering.
• Coordinate with order processing team to ensure a successful implentation of the solution.
• Turn data into decisions. Analyze sales and service metrics and spot trends in customer feedback. Bring recommendations to team on products, pricing, and process.
• Grow the business. Partner with leadership to find new growth opportunities and expand client outreach.
• Resolve issues with care. Handle client concerns professionally and empathetically, and make sure feedback leads to real improvements.
• Support the team. Train, coach, and support team members, and help keep our culture positive and collaborative.

What you bring

• 4+ years in sales and operations, including experience with online and consultive sales
• A track record of increaseing sales goals and leading or training others
• Strong communication and listening skills, plus real concern for clients facing hard situations
• Comfort with data: you like finding patterns and turning them into action
• Excellent organization and the ability to manage your own priorities working remotely
• Proficiency with Microsoft Office and Google Workspace, especially Excel/Sheets

Nice to have

• Experience in DME, healthcare, or medical supply
• Familiarity with HIPAA and other client privacy regulations
• Bachelor’s degree in a related field

The details

• Remote position after initial training, with occasional visits to our Columbus office.
• Contract role , starting part-time or full-time
• Must be located in Ohio or Florida
• Pay: Based on experience
• Home office needs: reliable, secure internet, a phone, a printer, a shredder, locked storage, and a private, quiet workspace. Client privacy is required under state and federal law

Ready to make a difference? Apply with your resume and a few sentences on why this work matters to you.