Staff Product Manager (Comms Platform)

• We’re looking for a Staff Product Manager to help shape the next generation of Affirm’s Comms Plat
• The opportunity spans two connected areas: (1) Modernizing the platform that powers critical transactional communications across channels; (2) Building shared capabilities that help Affirm create a more coordinated experience across marketing and transactional comms
• Together, this work will simplify how teams build and manage communications, strengthen the reliability and scalability of our systems, and help us deliver more relevant and consistent customer experiences
• You’ll partner closely with Engineering and teams across Product, Marketing, Ops, Design, Analytics, and Legal and Compliance to set product direction and turn it into capabilities teams can successfully adopt
• You’ll navigate complex technical and business tradeoffs, balance near-term needs with longer-term platform investments, and help determine where Affirm should build capabilities directly versus work with third-party partners
• Set product strategy and roadmap for Comms Plat, connecting customer needs, business priorities, and technical opportunities
• Help modernize Affirm’s comms infrastructure and build shared capabilities that support more consistent experiences across transactional and marketing comms
• Lead complex platform initiatives from strategy through launch and adoption, working closely with Engineering and cross-functional partners
• Build strong relationships across Affirm so communications needs for new products, markets, and customer journeys are understood early and reflected in platform plans
• Shape channel, platform, and partner strategy, including thoughtful build-versus-buy decisions across the communications ecosystem
• Make clear tradeoffs across customer experience, reliability, scalability, cost, regulatory requirements, and speed
• Define meaningful measures of success and use customer, product, operational, and business signals to guide priorities and investment

Benefits

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth- 8+ years of product management experience, or equivalent experience, with a track record of leading complex products or platforms
• Strong product judgment and the ability to turn complex, ambiguous problems into a clear strategy and actionable roadmap
• Technical fluency and comfort partnering deeply with Engineering on architecture, reliability, scalability, and platform tradeoffs
• Experience building platform or other technically complex products. Comms or messaging experience is helpful, but not required
• A customer-first mindset and the ability to stay focused on the experience the platform ultimately creates, even when working deep in infrastructure
• Comfort operating with ambiguity, using judgment and available information to move work forward while adapting as you learn
• Strong cross-functional influence and the ability to build alignment across teams with different priorities and constraints
• Strong analytical and business judgment, including the ability to weigh customer impact, operating complexity, cost, and risk when making decisions
• A track record of taking products beyond launch and driving adoption across multiple teams or customer groups
• Clear written and verbal communication skills, with the ability to make complex topics understandable and bring stakeholders along in the decision-making process