Customer Service and Sales Agent III

Location: Fully Remote (NC)
Department: Sales & Customer Support
Reporting To: General Manager
Status: Full-Time
Schedule: Monday–Friday (2:00 PM – 11:00 PM EST or 11:00 AM – 8:00 PM PST)
Last Revised: March 18 2026

About the Role

As a Customer Service Agent (CSA), you will be responsible for handling inbound leads, converting them into booked installations, and ensuring a seamless customer experience from first call to completed service.

This is a sales-driven role, not a passive support position. You will follow structured scripts, guide conversations, handle objections, and confidently close sales.

You will work remotely while collaborating closely with our team through internal systems and communication channels.

Key ResponsibilitiesInbound Sales & Customer Conversion

• Handle inbound calls and guide customers through the sales process
• Educate customers on hybrid battery options and pricing
• Overcome objections and close sales effectively
• Follow structured scripts while maintaining a natural, confident tone

Order Processing & Scheduling

• Book installation appointments at the time of sale
• Ensure accurate data entry for customer orders
• Coordinate scheduling based on installer availability and geography

Warranty & Customer Support

• Process a limited number of warranty claims
• Schedule service appointments for warranty customers
• Provide clear and professional communication throughout the process

Installer Coordination

• Communicate with mobile installers via internal systems
• Confirm job details, payments, and service completion
• Help resolve scheduling or service issues in real time

Customer Experience

• Deliver a high-quality, professional experience on every interaction
• Build trust and confidence with customers over the phone
• Ensure a smooth journey from inquiry to installation

This Role Might Be a Fit for You If…

• You enjoy sales and closing deals, not just answering questions
• You are confident speaking on the phone and building rapport quickly
• You thrive in a remote, fast-paced, structured environment
• You have strong attention to detail with scheduling and data entry
• You can multitask across calls, systems, and coordination tasks
• You are self-motivated and accountable while working independently
• You want a clear path to advancement

Compensation & BenefitsBase Pay + Commission

• CSA III: $15 – $17/hour + $4 per hybrid battery unit sold (team-based)
• CSA II: $17 – $20/hour + $6 per unit
• CSA I: $20 – $22/hour + $8 per unit

Additional Earnings

• 12V Battery Sales: +$2 per unit
• Diagnostic Services: +$2 per unit

Estimated Earnings

• $52,000 – $68,000+ annually, depending on performance and tier

Benefits

• 401K with 3% company match
• Health, Dental, Vision (Day 1 eligibility)
• Fully remote work environment

Career Progression

Customer Service Agent III → Customer Service Agent II → Customer Service Agent I

From CSA I, you can branch into:

• Sales Track: Sales Manager → Call Center Director
• Support Track: Customer Support Manager → Call Center Director

Training & Remote Expectations

We provide structured onboarding to set you up for success:

• Script Training & Call Flow Mastery
• Product & Technical Knowledge Training
• Hands-On Coaching & Performance Feedback

Remote Requirements

• Reliable high-speed internet connection
• Quiet, professional workspace for calls
• Ability to stay engaged and responsive during scheduled hours
• Comfortable using CRM systems, dialers, and internal communication tools

Who We Are – Our Mission & Values

At The Hybrid Geek, we specialize in remanufacturing and distributing high-quality hybrid batteries to keep vehicles running longer and more efficiently. Since 2016, we have been dedicated to innovation, precision, and sustainability, providing a cost-effective alternative to hybrid vehicle owners nationwide.

We live by one mission:
To drive growth through innovation, deliver excellence, empower people, leverage knowledge, and create sustainable solutions — one battery at a time.

Why Work With Us?

• Be part of a fast-growing company with clear career progression
• Hybrid work eligibility after initial training and performance
• Work in a structured, high-performing sales environment
• Direct impact on company growth and customer experience
• Small team, high…