Bilingual Property Management Assistant (English/Spanish)

Job Overview

Our client is seeking a highly organized, Bilingual Property Management Assistant (English/Spanish) to serve as the central administrative hub across tenant relations, lead response, and property maintenance workflows. Reporting directly to the Property Owner, the assistant will take ownership of the tenant journey—from responding to prospective renter inquiries on Zillow and scheduling self-guided lockbox viewings to tracking lease agreements, processing rent payments, and coordinating vendor repairs. Exceptional bilingual communication skills are required to support a diverse tenant community with clarity and efficiency.

Client Overview

Our client is an established residential property management firm based in Georgia, managing a growing portfolio of apartment complexes across the Greater Atlanta area. Listed across major rental portals including Zillow and Apartments.com, the firm maintains high occupancy rates and steady tenant engagement. To streamline prospect inquiries, maintain bilingual tenant communications, and manage day-to-day property maintenance coordination, they are onboarding a remote Property Management Assistant.

Schedule: Flexible Days, Flexible Hours Eastern Time (20 work hours per week)

Responsibilities:

1. Tenant Communication, Lead Management & Viewings

• Respond promptly to prospective tenant inquiries across Zillow, Apartments.com, and direct listing channels in both English and Spanish.
• Follow up with qualified applicants to coordinate apartment viewings using secure lockbox systems.
• Manage central email inboxes and phone channels, delivering professional bilingual support for tenant questions and lease inquiries.
• Maintain organized digital logs of all prospect interactions, viewing feedback, and application statuses.

2. Lease Administration & Maintenance Coordination

• Receive, log, and prioritize maintenance and repair requests from tenants, dispatching work orders to approved vendors and contractors.
• Coordinate service visit schedules between vendors and tenants, ensuring minimal disruption and timely issue resolution.
• Assist with lease document preparation, renewal tracking, move-in/move-out checklists, and tenant file updates.
• Monitor tenant payment logs, compile routine financial balance updates, and execute general administrative property tasks.

Requirements:

• Native or professional-level written and spoken fluency in both English and Spanish to manage tenant communications seamlessly.
• 2+ years of experience in property management administration, real estate support, or tenant relations.
• Practical experience navigating online rental portals ( Zillow, Apartments.com ) and coordinating self-guided lockbox viewings.
• Experience with property management software ( AppFolio, Buildium, Yardi, Propertyware, or Rentec Direct ), listing portals ( Zillow Rental Manager, Apartments.com, Trulia, HotPads ), and productivity/communication tools ( Google Workspace, Microsoft 365, Cloud VoIP, Lockbox Access Apps ).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the “Apply” button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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