Assistant Client Success Manager

Client Success Manager Assistant (Remote)

About Apex Dental Marketing

We run patient acquisition for dentists and orthodontists across the US. We run Facebook ads, our appointment setters book the leads, and we get paid when patients show up. Our Client Success Manager (CSM) looks after 40–60 practices. The goal is simple: practices that get results, stay with us and refer their colleagues. We’re hiring an assistant to help make that happen.

The role

You’ll be the CSM’s right hand. Your job is to keep every account organized and every client up to date, so the CSM can spend their time on strategy calls, upsells and relationships. If you’re the kind of person who catches a detail before it becomes a problem, you’ll do well here.

What you’ll do

• Onboarding and launch. Collect client assets (content, practice info, Slack access), chase contract signatures, confirm offer details and book launch calls. You’ll help us get new clients live in under 7 days.
• Prep for touchpoints. Every client gets 1+ strategic touchpoints a week. You’ll pull stats like shows, cost per booking and show rate, and work with our marketers to build performance reports before each call.
• Scheduling. Book and confirm biweekly Zooms. That’s 4–5 calls a day when we have a full roster.
• Notes and tracking. Keep comms logs, client notes and the CS tracker current. Post call summaries in Slack, and flag slow clients and month-1 clients who need extra attention.
• Slack support. Give first-line answers to client questions Monday to Friday, and escalate to the CSM when needed.
• Coordinate across the team. Pass campaign updates between the CSM, media buyers and our appointment setters (ISRs).
• Reviews, referrals and wins. Spot happy clients for review and testimonial requests, coordinate testimonial interviews, track referrals and reactivations, and post client wins to the team.
• Reporting. Submit daily EODs and keep KPI tracking clean for weekly performance reviews (churn, upsells, referrals, reviews).

Who we’re looking for

• Extremely organized and detail-oriented. Nothing slips through the cracks.
• Comfortable with numbers. You can read a spreadsheet and spot when something looks off.
• Clear, professional writer, especially in Slack and email.
• Proactive. You act before you’re told and bring ideas to the table.
• Calm under pressure, and you follow through on what you say you’ll do.
• Coachable. You take feedback well and pick up new things quickly.
• Bonus: experience in agency, client success, account management or dental/healthcare. Familiarity with GoHighLevel, Slack, Google Sheets and Zoom.

Details

• Fully remote. Working hours are 9am–6pm pacific time, 1 hour break.
• Lucrative commission system
• You’ll attend team meetings and daily CS syncs.
• Growth path to Fulfillment Manager, or Client Success Manager.

We look forward to hearing from you soon!

Pay: Php60,000.00 - Php120,000.00 per month

Benefits:

• Company events
• Gym membership
• Health insurance
• Work from home

Work Location: Remote