Senior Operations Manager - Global QSR

Our client is a well-known international QSR brand with a large, established franchise network across the UK. They’re appointing a Senior Operations Manager to lead a significant portfolio of franchise partners across London and the South.

This isn’t a traditional area management role.

You’ll be the main relationship between the brand and a group of independent business owners. Some run large, sophisticated multi-site businesses.

Others are smaller operators who need more coaching and support. You’ll influence through credibility rather than hierarchy, and help each partner build a stronger, more profitable business.

The timing is good. The network is evolving, with a clear focus on raising capability, performance and partner alignment. This is a chance to shape what better looks like, not just maintain it.

It’s also a genuine step up. The business wants someone ready to grow with it, who can deliver in this role now and has the potential to lead a team of Area Managers in the near future.

WHAT YOU’LL OWN

• Partner relationships: become the main operational and commercial contact for each partner in your portfolio.
• Commercial performance: understand the economics of each partner’s business, and use data and commercial judgement to improve it.
• Capability building: coach and develop partners where it’s needed, and add strategic value for larger operators.
• Performance improvement: identify struggling businesses and put realistic, agreed improvement plans in place, then follow them through.
• Network development: support the move towards a stronger, more engaged and sustainable partner network.
• Internal collaboration: work across the business so issues affecting your partners get resolved quickly.

ABOUT YOU

• A strong multi-site operator from QSR or a comparable branded environment
• Ready for your next step up, with the ambition and potential to lead a team of Area Managers
• Commercially minded, with an understanding of the business behind the restaurant
• Emotionally intelligent, able to influence without relying on authority
• Strategic and analytical, comfortable creating solutions where there’s no playbook
• Direct, concise and action-focused, turning conversations into results
• Positive and ambitious about improving a network, not just criticising it

WHAT WILL SET YOU APART

• Franchise or partner management experience
• A background in a mature branded QSR business
• Experience coaching or developing other managers

WHY THIS ROLE

• A real step up from area or multi-site management
• A clear path towards leading a team of Area Managers
• Senior-level conversations with substantial business owners
• A chance to help reshape a large franchise network

THE PRACTICAL DETAIL

• Two days working from home, three days in the field
• Real autonomy across a sizeable region
• London-based candidates preferred
• Salary, plus a car allowance and bonus

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