Branch Manager - M/F/X

🌍 Who are we?

Operating across Europe and Asia, WeMaintain specialises in the maintenance and modernisation of lifts, escalators, automatic doors and fire safety systems, combining hands-on technical expertise with technology and data.

Our approach is built on a simple belief: maintenance can be more reliable, transparent and effective when teams have the right tools, the autonomy to make decisions and a clear understanding of what’s happening across the equipment they look after.

Since 2026, Otis has been our majority shareholder. WeMaintain continues to operate independently, retaining its own organisation and culture while benefiting from additional resources to support our growth.

Three core values guide the way we work every day:

• Care (looking after others): treating colleagues and customers with respect, consideration and a genuine sense of responsibility.
• Grit (determination): seeing things through with high standards, commitment and perseverance.
• Uniqueness (being different): embracing different perspectives, fresh ideas and new ways of doing things.

Our ambition is to raise the standards of maintenance, alongside the people who make it happen every day. 👀 Why we’re hiring

We’re looking for a Branch Manager to lead and develop our field operations in the UK.

Based in London and reporting directly to James Kelleher, our UK Managing Director , you’ll oversee operations spanning multiple locations and technical service areas within the building maintenance industry.

This is a role at the heart of our business. You’ll be responsible for ensuring our operations deliver the quality, reliability and responsiveness our customers expect, while creating the right environment for our engineers and operational teams to succeed.

You’ll work closely with Operations Managers, field engineers, technical specialists and external contractors, as well as colleagues across Sales, Finance, Product and our wider leadership team.

The scope is broad: from managing service performance and operational capacity to developing teams, strengthening customer relationships, improving processes and ensuring financial discipline.

Your challenge will be to balance operational excellence, people leadership and commercial performance, building an organisation that delivers consistently for customers while supporting the continued development of our UK business. 🔎 What makes this role different at WeMaintain?

Leading field operations in a regulated, technically demanding industry is about more than ensuring work gets done.

At WeMaintain, we believe strong operational performance comes from giving engineers the right tools, clear responsibilities and the autonomy to use their expertise, while maintaining high standards of safety, accountability and customer service.

As Branch Manager, you’ll play a key role in making that approach work at scale.

In Practice, You’ll Be Responsible For

• Driving service delivery and operational performance: overseeing maintenance and repair operations, monitoring capacity, balancing engineer workloads and ensuring teams are organised to meet customer commitments.
• Taking ownership of service quality: monitoring operational SLAs, breakdown response, repair times and customer satisfaction, using performance data to identify issues and drive meaningful improvements.
• Leading and developing field teams: supporting Operations Managers, strengthening technical and management capabilities, improving onboarding and training, and creating clear expectations around performance and accountability.
• Putting health and safety at the centre of operations: ensuring teams follow the appropriate safety standards, processes and regulatory requirements, working closely with technical experts and other operational leaders.
• Managing complex operational challenges: acting as a senior escalation point for customer complaints, technical queries, service disputes and situations requiring coordination across several teams.
• Building strong customer relationships: supporting Operations Managers in key customer meetings, resolving sensitive issues, gathering feedback and ensuring clear communication around maintenance, repairs, shutdowns and service requirements.
• Taking responsibility for financial performance: managing operations against the annual budget, overseeing spare parts purchasing and billing processes, an…