Customer Service Representative (Healthcare)

About the Company

Sagility is a leading provider in the healthcare industry, integrating advanced technology with transformation-driven business process management (BPM) services. With decades of healthcare domain expertise, Sagility is committed to enhancing the member and patient experience through innovative service offerings. The company specializes in clinical services, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With a global workforce of over 25,000 employees across five countries, Sagility is dedicated to delivering exceptional healthcare solutions and fostering career growth for its team members.

About the Role

We are seeking dedicated and compassionate Work from Home Customer Service Representatives to join our dynamic call center team. In this role, you will serve as the vital human connection, providing outstanding support to our healthcare clients and members. Your primary responsibility will be to handle incoming calls efficiently, research customer inquiries, and deliver effective resolutions with empathy and professionalism. This position offers an excellent opportunity to grow within a reputable organization that values excellence, teamwork, and professional development. As part of our team, you will contribute to improving the healthcare experience for our members while enjoying a flexible work environment that promotes work-life balance.

Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a call center environment
• Previous healthcare experience is a plus
• Proficiency in navigating computer applications
• Typing speed of at least 25 WPM
• Reliable internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download
• Hardwired internet connection for security and stability
• Ability to work flexible hours, including weekends
• Must be 18 years or older
• Reliable attendance with no absences in the first 90 days

Responsibilities

• Handle incoming customer calls promptly and professionally, ensuring a positive experience
• Research and provide effective solutions to customer inquiries related to healthcare services
• Accurately document all call details and interactions in the system
• Communicate empathetically and diplomatically, maintaining professionalism at all times
• Meet daily team goals for quality assurance and customer satisfaction
• Participate actively in training and onboarding sessions via camera
• Maintain compliance with company policies and procedures
• Collaborate with team members to improve service delivery and resolve complex issues

Benefits

• Competitive hourly pay ranging from $14.00 to $15.00
• Performance-based incentives to reward excellence
• Paid training conducted in a virtual environment to ensure readiness
• Comprehensive health coverage including medical, dental, and vision (available after 90 days)
• Employee wellness and engagement programs to support overall well-being
• Opportunities for career advancement, with 90% of leaders starting as Customer Service Representatives
• Daily Pay option for flexible access to earned wages
• Paid Time Off (PTO) to promote work-life balance
• Tuition Reimbursement to support continued education
• Life Insurance and Disability options for financial security
• Flexible Spending Account (FSA) to manage healthcare expenses
• Employee Assistance Program for personal and professional support
• 401(k) plan with employer contributions for retirement savings

Equal Opportunity

Sagility is an Equal Opportunity Employer/Veteran/Disability. We are committed to creating an inclusive environment where all employees are valued and treated with respect, regardless of race, gender, age, disability, or background. We encourage applications from all qualified individuals and support diversity in our workforce.