Weekend Assistant Case Manager - Program Support - Contract Position

About Angels Monitoring AZ

Angels Monitoring AZ provides professional supervised visitation and related family services throughout Arizona. We support children and families navigating separation, divorce, custody matters, and other challenging circumstances while maintaining a professional, neutral, and supportive environment.

As our organization continues to grow, we are seeking a Weekend Assistant Case Manager to support our supervised visitation program and serve as a key weekend point of contact for our visitation monitors, families, and team.

This opportunity is well suited for someone who is highly organized, tech-savvy, compassionate, dependable, and confident working independently.

About the Position

The role is primarily focused on weekend Case Management and program support . This is not a predictable, task-by-task position. Some weekends may be relatively quiet, while others may require you to quickly shift priorities and respond to questions, scheduling concerns, or unexpected situations during scheduled visits.

The Assistant Case Manager will:

• Serve as a key weekend point of contact for supervised visitation monitors
• Provide guidance regarding cases, policies, procedures, and scheduled visits
• Help monitors navigate unexpected or challenging situations
• Manage email, text messages, scheduling, case information, follow-ups, deadlines, and documentation
• Work across multiple computer systems, electronic forms, calendars, and communication platforms
• Monitor case details and upcoming schedules and identify potential issues before they become problems
• Troubleshoot scheduling, communication, and operational concerns
• Communicate professionally with families, monitors, and team members
• Follow through on questions, issues, and assigned tasks
• Apply agency policies and procedures while using sound judgment when situations require something outside a standard process
• Recognize when an issue can be handled independently and when additional guidance or escalation is needed

Administrative support may be available for certain routine tasks, allowing the Assistant Case Manager to focus on communication, case management, problem-solving, sound judgment, and staying ahead of potential issues .

The Right Candidate

We are looking for someone who can do more than simply complete assigned tasks.

The ideal candidate is someone who:

• Is highly comfortable with technology and can quickly learn new systems
• Can efficiently manage information across multiple platforms and communication channels
• Thinks critically and can work through unexpected situations independently
• Notices potential problems before they become urgent
• Has strong organization, attention to detail, and follow-through
• Communicates clearly, professionally, and with empathy
• Remains calm and objective when working with sensitive or high-conflict situations
• Can prioritize and shift gears when circumstances change
• Knows when to take initiative and when to ask for guidance
• Genuinely cares about helping children and families
• Is reliable and able to provide consistent weekend support

Education & Experience

A bachelor’s degree in social work, psychology, behavioral health, family studies, criminal justice, legal/paralegal studies, human services, or a related field is strongly preferred.

Relevant experience in case management, social services, family services, behavioral health, the legal system, supervised visitation, or work with children and families is highly valued.

Supervised visitation experience is helpful but not required. Training will be provided for the right candidate.

Schedule & Opportunity for Growth

Weekend availability is essential.

The position will begin as part-time weekend support , with the initial workload varying based on scheduled visits and program needs.

As Angels Monitoring AZ expands, there is potential for the role to grow into:

• More consistent weekend Case Management hours
• Increased Case Management responsibilities
• Support for Tucson and other expanding Arizona service areas
• Additional operational responsibilities
• Weekday supervised visitation opportunities for additional contract work and income

Position Details

Position: Weekend Assistant Case Manager

Employment Type: Independent Contractor

Schedule: Weekends; on-call support as needed

Work Location: Primarily remote/work from home

Note: This i…