Restaurant and Events Manager

From breakfast briefings to evening events, lead it all with style.

At Hotel Indigo K West Shepherd’s Bush, we’re more than a hotel, we’re a neighbourhood gathering place. We’re looking for a Restaurant and Events Manager to join our team and lead the day-to-day operation of our vibrant restaurant and meeting spaces. If you’re a hands-on hospitality pro with a flair for service, a head for operations, and a love for guest experience, this role is your opportunity to shape something special.

What’s Our Story?

Hotel Indigo is a lifestyle brand inspired by the character of our neighbourhoods. At our hotel, we celebrate the music, fashion, and culture of Shepherd’s Bush; and we are looking to reflect that same creativity and energy in our service. Whether it’s a working breakfast, an intimate dinner, or a buzzing event; we aim to make every moment personal and memorable.

Here’s what you can look forward to as our Restaurant and Events Manager:

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Access to Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Own the floor: Oversee the seamless operation of our hotel restaurant and event spaces, leading the team to deliver high standards from breakfast through to evening service.
• Deliver standout events: Plan, coordinate, and execute meetings, private events, and functions; ensuring guest expectations are met and exceeded every time.
• Drive the diary: Work closely with the Sales and Events team to maximise bookings, manage function sheets, and support pre- and post-event communications.
• Lead your team: Recruit, train, and motivate a team across both outlets, fostering a culture of professionalism and creativity.
• Maximise performance: Take ownership of labour costs, service quality, upselling initiatives, and stock control to ensure profitability without compromising on experience.
• Be present: Build strong relationships with regular guests, corporate clients, and local partners. Be visible during service and ready to jump in when needed.
• Refine and elevate: Ensure all SOPs are up to date, staff are trained to brand standards, and continuous improvement is part of the everyday routine.

What’s Your Story?

You’re both a doer and a leader, passionate about hospitality and proud to set the tone for others. You’ll thrive in this Restaurant and Events Manager role if you bring:

• Experience managing a busy restaurant or events space in a hotel or lifestyle venue
• A hands-on leadership style and a genuine commitment to team development
• Experience with event coordination and delivering excellent guest experiences
• Strong organisational skills and the ability to balance multiple priorities
• Great communication and guest interaction skills
• Commercial awareness with an understanding of P&L, payroll, and cost control
• Knowledge of food safety, licensing, and health & safety standards
• Familiarity with POS and event software (e.g. Opentable, Opera, or similar)

If you’re ready to lead one of West London’s most exciting hospitality spaces, we want to hear your story. Join us as Restaurant and Events Manager at Hotel Indigo K West Shepherd’s Bush and bring local flavour, connection, and creativity to every table and every event!

All applicants must have existing rights to work status in the UK.

INDFOH