Employee Benefits and Pensions Manager - Europe

Description

We value your skills, talents and unique perspectives - we think they are priceless.

Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways.

We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector.

You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights.

What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lie at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing.

Join us and you will thrive personally as well as professionally.

RLB is a major international construction and property consultancy, currently embarking on an exciting expansion journey with challenging growth plans to meet our 2030 strategy. The People & Culture team supports the organisation by delivering practical, effective people services that help attract, support and retain our colleagues.

This role sits within the People & Culture team and will work closely with Payroll, Finance, external advisers and benefit providers to deliver employee benefits and pension arrangements across the UK and Europe.

This is a hands-on delivery role responsible for managing the day-to-day operation, administration and implementation of employee benefits and pension programmes across the UK and Europe. The role will ensure colleagues receive an accurate, timely and high-quality service, while supporting compliance, annual renewals and agreed improvements to the employee benefits experience.

The purpose of the role is to:

• Manage the day-to-day delivery and administration of employee benefits and pension arrangements across the UK and Europe.

• Act as the main point of contact for benefit and pension providers, advisers, Payroll, the wider People team and employees.

• Coordinate annual renewals, enrolment windows, benefit changes and the implementation of new or revised arrangements.

• Maintain accurate records, reporting and governance documentation, escalating risks or issues where appropriate.

• Provide clear employee communications and practical support that improve understanding and use of available benefits.

The responsibilities listed below are intended to be broad but not exhaustive.

• Manage the administration of employee benefits across the UK and Europe, including joiners, changes and leavers.

• Ensure benefit records and provider data are accurate, complete and handled securely.

• Work closely with Payroll to support accurate deductions, contributions and benefit reporting.

• Respond to employee and manager queries, resolving issues promptly and escalating complex matters where required.

• Maintain process guides, benefit schedules and country-by-country records.

• Act as the day-to-day contact for pension providers, advisers and internal stakeholders.

• Coordinate pension administration processes, including enrolment, opt-outs, contribution changes and leaver notifications.

• Support the monitoring of pension contributions and the resolution of data or payment discrepancies with Payroll and providers.

• Maintain pension governance records and support scheduled compliance and audit activities.

• Prepare clear pension communications and support employee awareness sessions.

• Manage day-to-day relationships with brokers, insurers, pension advisers and benefit providers.

• Monitor service levels, follow up outstanding actions and resolve operational issues.

• Coordinate annual renewals by gathering data, checking membership information, reviewing documentation and implementing agreed outcomes.

• Support tender exercises, provider changes and the practical implementation of new arrangements.

• Maintain contracts, renewal calendars and key provider documentation.

• Maintain an accurate overview of benefit and pension arrangements across European locations.

• Coordinate with local providers and advisers to support country-specific administration and compliance requirements.

• Help implement agreed benefit changes and harmonisation acti…