Salesforce Platform Administrator & AI Solutions Builder

About Syncx:

Syncx is a physician workforce solutions company. We combine our proprietary physician staffing technology with an unmatched service experience to bring solutions to maximize the value of our client’s locum tenens programs. We do this by coordinating the expertise of our curated panel of healthcare staffing companies with clients who need temporary healthcare providers. Our program helps deliver physicians to hundreds of facilities and their communities each year.

Position Summary:

Syncx is seeking a Salesforce Platform Administrator & AI Solutions Builder to support, improve, and extend our Salesforce-based technology suite. This role is designed for someone with strong Salesforce Admin experience who is also comfortable using modern AI development tools to investigate issues, understand existing system behavior, create documentation, accelerate solution design, and help bring practical platform enhancements to life.

This person will work closely with the Product Manager, Salesforce Developer & Architect, Platform & AI Engineer, and business stakeholders to help maintain the health of the Salesforce environment while also helping the technology team move faster. The right candidate does not need to be a senior developer, but should be technically curious, hands-on, and willing to use tools such as Codex, Claude Code, ChatGPT, Cursor, or similar AI-assisted development tools to evaluate configuration, review code, draft technical approaches, write testable solution notes, and support enhancements to the platform.

This is a hybrid Salesforce Admin and AI-enabled platform role. The person should be comfortable owning traditional Salesforce Admin responsibilities while also leaning into AI-assisted solutioning, automation, and technical investigation. They should be able to look at a process, understand the business need, examine the Salesforce configuration or code involved, and help determine a practical path forward.

This is a fully remote position with the requirement to be visible on camera during team meetings.

Scope of Job:

Salesforce Administration & Platform Ownership

• Support the administration, configuration, security, and overall health of the company Salesforce environment(s).
• Configure and maintain Salesforce objects, fields, page layouts, record types, flows, validation rules, permissions, reports, dashboards, and related platform components.
• Manage user access, roles, sharing settings, queues, groups, and other security-related configurations as needed.
• Troubleshoot Salesforce issues related to automation, permissions, data quality, page layouts, record access, reporting, and business processes.
• Review existing configuration, recommend improvements, support releases, validate changes, clean up obsolete components, and maintain platform documentation.

AI-Assisted Platform Enhancement

• Use AI development and productivity tools such as Codex, Claude Code, ChatGPT, Cursor, Gemini, or similar platforms to accelerate Salesforce administration, troubleshooting, documentation, and solution development.
• Use AI tools to review Apex, flows, formulas, validation rules, Lightning components, SOQL, metadata, and system documentation.
• Own, investigate, and resolve reported platform and technical issues using an AI-empowered workflow.
• Support small platform enhancements, proof-of-concept solutions, declarative updates, flow adjustments, formula updates, report improvements, and configuration-based solutions.
• Assist with AI-enabled internal tools, agents, automations, prompts, and workflows while validating AI-generated recommendations for accuracy, security, maintainability, and alignment with Syncx standards.

Technical Support

• Review existing Apex, triggers, Lightning Web Components, formulas, flows, validation rules, and integration logic as needed to understand system behavior.
• Use Salesforce Setup, Flow Builder, debug logs, SOQL queries, and AI coding tools to investigate issues and determine whether requests can be solved through configuration, data cleanup, minor AI-supported work, or require developer involvement.
• Document technical findings, test enhancements, validate bug fixes, confirm expected behavior, and communicate results to the Product Manager, Developer & Architect, Platform & AI Engineer, external partners, and business stakeholders.

Business Process & Product Support

• Work closely with the Product Manager to understan…