Clerical Assistant 3

THE POSITION

The Bureau of Professional and Occupational Affairs is looking for a Clerical Assistant 3 who is ready to make a positive impact every day. In this role, you will help process licensing applications and provide guidance to people seeking to enter or remain in their professions. Your work will help maintain high standards of public safety and professional practice. If you enjoy detailed tasks and helping others, this position offers a rewarding path forward.

DESCRIPTION OF WORK

This position supports the review and processing of professional licensure applications and related documents to ensure accuracy and compliance with laws and policies. As a Clerical Assistant 3, you will perform the following duties:

• Application Review: Evaluate and process applications for licensure, renewal, reactivation, and continuing education audits
• Document Verification: Check application materials for accuracy, required documents, and completeness of information
• Record Management: Update databases, track application status, and maintain correspondence throughout the licensing process
• Inspection Coordination: Determine when inspections are required and request reviews through the appropriate system
• Customer Interaction: Respond to phone calls and written inquiries to provide clear information about licensing requirements
• Licensure Issuance: Issue licenses once all requirements are met and inspection results are confirmed

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Work hours may be negotiable. AWS (alternate work schedule) may be available after a 6-month probationary period.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 50% after the 6-month probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent…