Program Manager, AI Enablement

Department:

WDTech - R&D

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

WDTech is Walker & Dunlop’s technology organization, bringing together product, design, engineering, data, infrastructure, information security, and operations to build, operate, and protect the technology that powers our business.

You will have the opportunity to apply modern technology and AI within one of the nation’s leading commercial real estate finance and advisory services firms. W&D’s market position, deep industry expertise, client relationships, and proprietary data provide a strong foundation for solving meaningful business problems, improving how we work and serve our clients, and creating new sources of competitive advantage.

Across WDTech, we combine business context with disciplined technology practices and a high standard for security, resilience, and quality. Teams have ownership of meaningful problems and collaborate across disciplines, make thoughtful decisions, and continuously improve the products, platforms, and capabilities that move W&D forward.

The Impact You Will Have

The Program Manager, AI Enablement is responsible for supporting the planning, coordination, and execution of strategic AI initiatives across Walker & Dunlop. Working closely with the SVP, AI Enablement, this role translates strategic priorities into actionable plans, establishes clear processes and accountability, and ensures alignment across multiple concurrent programs.

This position serves as a key liaison between AI engineering teams, product partners, and business stakeholders to support the development, implementation, and adoption of AI capabilities across the organization. The ideal candidate brings strong program management expertise, a practical understanding of AI technologies, and exceptional organizational and communication skills to manage competing priorities, address challenges, and drive successful program outcomes.

Primary Responsibilities

• Partner with the SVP, AI Enablement to establish priorities, develop execution plans, and coordinate a portfolio of strategic AI initiatives across engineering, product, and business functions.
• Collaborate with AI engineering teams, product partners, and business stakeholders to align program objectives, scope, timelines, dependencies, deliverables, and success measures.
• Coordinate the development and implementation of the AI Platform, including the Agent Layer, Agent Control Plane, Knowledge Gateway, and Context Layer, ensuring alignment on technical dependencies, development priorities, and release schedules.
• Partner with Legal, Risk, Compliance, and Information Security teams to coordinate the development, approval, implementation, and ongoing maintenance of AI-related policies and governance standards.
• Oversee the coordination of AI workflow and agent deployment initiatives, including intake, discovery, development, evaluation, approval, launch, and adoption.
• Collaborate with Human Resources and department leadership to support the development and delivery of enterprise-wide AI training programs, including foundational learning and role- or department-specific training.
• Establish and maintain program management processes, including planning cycles, project tracking, status reporting, risk registers, decision logs, and recurring stakeholder meetings.
• Develop and maintain program governance frameworks, executive reporting, and stakeholder communications to provide visibility into progress, priorities, risks, and key decisions.
• Proactively identify, assess, and address program risks, dependencies, and obstacles, escalating issues with recommended solutions when appropriate.
• Support the SVP, AI Enablement in preparing executive communications, stakeholder updates, leadership presentations, and cross-functional meetings, ensuring timely follow-through on commitments and action items.
• Identify opportunities to improve program management tools, processes, documentation, and operating practices to support the continued growth and effectiveness of AI Enablement initiatives.
• Perform other duties as assigned

**Education and Experienc…