Job Closed
Customer Service Support Representative II - Remote
- Source: LinkedIn
- CONSUMER DIRECTED SERVICES INC.
- Remote
- Burlington
- Full-Time
- Mid level
Job Description
Role: Remote customer service representative handling inbound and outbound calls related to accounts and billing inquiries in a healthcare setting.
Responsibilities
- Answering high volumes of calls from patients, providers, and insurance carriers.
- Making outbound calls to resolve accounts receivable and customer inquiries.
- Managing payment plans for outstanding patient balances.
- Researching and resolving issues using multiple systems and resources.
- Maintaining performance and quality standards.
Qualifications & Skills
- High school diploma or GED.
- Over 3 years of healthcare-related call center experience.
- Strong verbal and written communication skills.
- Proficiency with multiple computer systems and data entry.
- Knowledge of confidentiality, privacy, and compliance regulations.
- Preferred: experience with XIFIN, specialty testing/genetics healthcare background, bilingual in English and Spanish.
Compensation: $19.00–$22.00 per hour.
This job is no longer accepting applications.
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